Micaela Rush
Biscoe
Summary
Detail-oriented professional with extensive experience in customer service and operational management. Skilled in multitasking and relationship building, consistently exceeding service targets while ensuring high standards of communication and service delivery. Knowledgeable individual with a solid foundation in human resources practices and policies. Leveraged expertise to streamline onboarding processes and enhance employee engagement initiatives. Demonstrated proficiency in conflict resolution and performance management.
Overview
16
16
years of professional experience
Work History
Service Advisor
Ben Mynatt Chevrolet Cadillac
Concord, NC
03.2026 - 06.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted in scheduling service appointments, optimizing workflow efficiency
- Coordinated with technicians to ensure accurate diagnosis and timely repairs
- Maintained and updated customer records in dealership management system
- Educated customers on vehicle maintenance options and recommended services
- Collaborated with sales team to identify potential upsell opportunities
- Developed strong relationships with customers, fostering loyalty and repeat business
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Business Owner
Kid2Kid Consignments
Star, NC
02.2021 - 05.2026
- Managed daily operations, optimizing inventory management and product placement for enhanced customer engagement.
- Developed and implemented marketing strategies to increase brand awareness and drive sales growth.
- Cultivated relationships with customers, fostering a community-oriented atmosphere that encouraged repeat business.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Streamlined processes for consignor onboarding, improving efficiency and reducing turnaround time for new inventory.
- Oversaw financial management, including budgeting, forecasting, and expense tracking to ensure profitability.
- Coordinated community events to enhance visibility and strengthen local partnerships within the consignment industry.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Service Advisor
Hilbish Ford
Kannapolis, NC
06.2025 - 03.2026
- Monitored service department performance metrics to enhance service delivery
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Office Manager
Shiloh Stables and Tack
Troy, NC
01.2010 - 08.2020
- Managed daily office operations to ensure efficient workflow and administrative support.
- Coordinated scheduling and appointments for staff, enhancing overall team productivity.
- Implemented inventory management systems to track supplies and optimize resource allocation.
- Supervised front desk activities, providing exceptional customer service and support.
- Developed training materials for new hires, improving onboarding processes and staff performance.
- Cultivated relationships with vendors, negotiating contracts to enhance service quality and reduce costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 25 employees.
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed employee onboarding and orientation programs to enhance new hire experiences.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Managed confidential employee records, safeguarding personal and professional information.
- Reduced employee turnover, implementing targeted retention strategies and feedback mechanisms.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Created job descriptions on boards for vacant jobs.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
Education
Associate of Applied Science - Nursing
Montgomery Community College
Troy, NC2018
High School Diploma -
West Montgomery High School
Mount Gilead06-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service recommendations
- Service estimates
- Team player mentality
- Complaint resolution
- Service scheduling
- Goal-oriented mindset
Timeline
Service Advisor
Ben Mynatt Chevrolet Cadillac
03.2026 - 06.2026
Service Advisor
Hilbish Ford
06.2025 - 03.2026
Business Owner
Kid2Kid Consignments
02.2021 - 05.2026
Office Manager
Shiloh Stables and Tack
01.2010 - 08.2020
Associate of Applied Science - Nursing
Montgomery Community College
High School Diploma -
West Montgomery High School