MiAngela Frazier
Raleigh
Summary
Compassionate and detail-oriented healthcare administrative professional with over 5 years of experience in medical reimbursement, insurance navigation, and patient support. Demonstrated ability to coordinate patient communications, verify benefits, assist in cost-saving programs, and provide excellent service in both remote and in-person environments. Skilled in insurance policies, appointment scheduling, data accuracy, and HIPAA compliance. Dedicated to supporting patients, staff, and healthcare teams with professionalism and care.
Overview
16
16
years of professional experience
Work History
Reimbursement Case Manager
Mercalis
09.2022 - 04.2025
- Assisted patients in identifying cost-saving opportunities for prescribed medications based on insurance coverage.
- Enrolled patients into manufacturer savings programs to reduce out-of-pocket costs.
- Communicated reimbursement details to patients, pharmacy staff, and providers with clarity and compliance.
- Maintained accurate documentation and ensure adherence to HIPAA standards.
Advocate Support Lead
Conduent
10.2021 - 09.2022
- Provided real-time coaching and support to Tier 1-4 representatives handling insurance member concerns.
- Acted as team lead in supervisor's absence, handling escalations and workflow decisions.
- Produced quality assurance reports and collaborated with scheduling and training teams.
Customer Service Representative
Conduent
10.2020 - 10.2021
- Resolved complex member inquiries regarding insurance benefits, claims, billing, and enrollment.
- Supported cross-departmental issue resolution and met service performance goals.
- Utilized internal knowledge systems for accurate, compliant responses.
Instructional Assistant
Wake County Public School System
08.2019 - 10.2020
- Supported special education classrooms (Autism/ECS 1) at Leesville Road Elementary School with daily routines, academics, and personal care needs.
- Prepared instructional materials and promoted development of fine motor and social skills.
Registered Behavior Technician
Stepping Stones ABA
07.2016 - 08.2019
- Delivered ABA-based (applied behavior analysis) therapy in home settings for children with autism spectrum disorder.
- Implemented individualized behavior intervention plans to support client development.
- Documented progress via data entry and collaborated with families and clinicians.
Registered Behavior Technician
Autism Therapeutic Services
05.2015 - 07.2016
- Conducted behavioral interventions in a center-based environment.
- Led group social activities and reported progress to supervising behavior analysts.
- Documented progress via data entry and collaborated with families and clinicians.
Preschool French Teacher Assistant
Atlas International School
12.2012 - 05.2013
- Instructed preschool children in basic French through music, play, and crafting.
- Implemented interactive teaching methods fostering communication skills among diverse student groups.
Circulation Assistant
Carlyle Campbell Library (Meredith College)
09.2009 - 05.2011
- Supported students and faculty with checkouts, course reserves, and library fees.
- Managed daily circulation desk operations, ensuring efficient service delivery and patron satisfaction.
- Maintained accurate inventory of library materials, supporting effective resource management and availability.
Education
Master of Science - Psychology (Child & Developmental Psychology)
Southern New Hampshire University
12.2017
Bachelor of Arts - Psychology & French
Meredith College
05.2013
Skills
- Medical & Insurance Knowledge: Medicare (Original, Advantage, Supplement), prescription reimbursement, co-pay assistance
- Office & Technical: Payment processing, EMR/CRM systems, Microsoft Office Suite, , case management and documentation
- Customer Interaction: Patient support, claims investigation, team leadership, training & coaching
- Compliance: HIPAA, claims accuracy, documentation- Behavioral Therapy: ABA methods, data collection, client progress tracking
- Languages: Proficient in French
Hobbies and Interests
Singing, Bowling, Traveling, Learning Foreign Languages
Timeline
Reimbursement Case Manager
Mercalis
09.2022 - 04.2025
Advocate Support Lead
Conduent
10.2021 - 09.2022
Customer Service Representative
Conduent
10.2020 - 10.2021
Instructional Assistant
Wake County Public School System
08.2019 - 10.2020
Registered Behavior Technician
Stepping Stones ABA
07.2016 - 08.2019
Registered Behavior Technician
Autism Therapeutic Services
05.2015 - 07.2016
Preschool French Teacher Assistant
Atlas International School
12.2012 - 05.2013
Circulation Assistant
Carlyle Campbell Library (Meredith College)
09.2009 - 05.2011
Master of Science - Psychology (Child & Developmental Psychology)
Southern New Hampshire University
Bachelor of Arts - Psychology & French
Meredith College
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