Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Street

Ellerbe,NC

Summary

Experienced Business Professional with experience in project management, process improvement and financial analysis. Skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with an 8-year history of successful industry performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Outreach Coordinator

CSI Companies
03.2024 - 07.2025
  • Make outreach calls to healthcare providers to obtain medical charts for the healthcare governing entity to collect and analyze diagnosis information of their patients.
  • Research accounts, call 35-40 providers a day, and figure out the resolution so that the medical charts can be sent to the chart retrieval company.
  • Worked with vendors to make purchases and reconcile invoices.
  • Collaborate with providers on a wide scope of Risk Adjustment and Quality education efforts

Account Manager

ADT Solar
02.2022 - 02.2023
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased projects met approved time, quality, and cost estimates by 50%.
  • Liaised with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Communicated daily with vendors to keep project fully operational.

Digital Workflow Associate

Raymond James Financial Services, Inc
01.2019 - 03.2021
  • Produced and edited over 50 template contracts with changes in company's service lines or new developments.
  • Sharpened Client relationship management (CRM) Software to scan and clean up project documents.
  • Manipulated and converted over 100 documents via DocuSign to meet needs of individual personnel or projects.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Liaised with inbound and outbound document processes, document sorting, logging and work order creation.

Chargeback Specialist

FIS Global
09.2015 - 01.2019
  • Analyzed and prepared legal documents and contracts to resolve conflicts and disputes.
  • Achieved 85% of arbitration settlements by submitting effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
  • Strengthened mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.

Education

Bachelor of Science - Business Management

St. Petersburg College
Clearwater, FL
12.2020

Skills

  • Business Process Optimization
  • Process Improvement
  • Project management
  • SharePoint
  • Salesforce
  • Wealth management
  • Customer Relationship Management
  • Customer service
  • Contracts
  • Customer support
  • Continuous improvement

Certification


  • Business Administration, Saint Petersburg College - Saint Petersburg, FL - December 2020

Timeline

Outreach Coordinator

CSI Companies
03.2024 - 07.2025

Account Manager

ADT Solar
02.2022 - 02.2023

Digital Workflow Associate

Raymond James Financial Services, Inc
01.2019 - 03.2021

Chargeback Specialist

FIS Global
09.2015 - 01.2019

Bachelor of Science - Business Management

St. Petersburg College

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Mia Street