Mia Ouellette
Durham
Summary
Experienced professional with a background in customer service, management, and safety supervision. Proven ability to handle high-pressure situations, manage teams effectively, and consistently deliver excellent customer experiences. Strong leadership, communication, and problem-solving skills essential for driving success in dynamic work environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Waxing the City
06.2025 - Current
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and staff to enhance service delivery efficiency.
- Maintained accurate client records and appointment logs using scheduling software.
- Oversaw inventory management for office supplies, ensuring timely replenishment and availability.
- Scheduled, coordinated and confirmed appointments and meetings.
Server
Mellow Mushroom Wake Forest and Brier Creek
01.2024 - 06.2025
- -Provide exceptional customer service in a fast-paced dining environment.
- -Take and deliver food and drink orders efficiently while ensuring customer satisfaction.
- -Handle transactions and resolve any customer concerns professionally.
- Mellow Mushroom Brier Creek
- 9600 Brier Creek Pkwy, Raleigh, NC 27617
Lifeguard Manager
Wake Aquatic Partners
01.2022 - 01.2024
- -Supervised and trained lifeguard staff, ensuring adherence to safety protocols.
- -Managed daily operations of the pool facilities
- -Responded to emergencies and provided first aid when necessary.
Lifeguard
Wake Aquatic Partners
01.2020 - 01.2024
- -Monitored pool areas to ensure the safety of swimmers.
- -Enforced facility rules and responded to emergency situations.
- -Provided CPR and first aid as needed.
Front Desk Receptionist – Sports Center
Xtreme Park Adventures
01.2022 - 10.2022
- -Greet and assist members and guests, providing information about services and memberships.
- -Manage scheduling, reservations, and customer inquiries.
- -Handle administrative tasks, including data entry and phone management.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2024
Skills
- -Strong leadership and team management
- -Customer service and communication
- -Emergency response and first aid (CPR certified)
- -Conflict resolution and problem-solving
- -Multitasking in high-pressure environments
- Attention to detail
- Time management
- Data entry
- Appointment scheduling
- Verbal and written communication
- Oral and writing communication
- Filing
- Skilled in software
Timeline
Front Desk Receptionist
Waxing the City
06.2025 - Current
Server
Mellow Mushroom Wake Forest and Brier Creek
01.2024 - 06.2025
Lifeguard Manager
Wake Aquatic Partners
01.2022 - 01.2024
Front Desk Receptionist – Sports Center
Xtreme Park Adventures
01.2022 - 10.2022
Lifeguard
Wake Aquatic Partners
01.2020 - 01.2024
High School Diploma -
Wake Forest High School
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