Mia Bradley
Greensboro
Summary
Dedicated housekeeping professional with extensive experience at A and T State University, recognized for enhancing guest satisfaction through meticulous cleaning and effective teamwork. Proven expertise in deep cleaning and maintaining sanitary environments, while consistently delivering exceptional customer service and adhering to safety protocols. Committed to fostering a welcoming atmosphere for all guests.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
13
13
years of professional experience
Work History
Housekeeper
A and T State University
12.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
Housekeeper
Linden Place
10.2024 - Current
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Patient Access Team Lead
Lebauer Healthcare
06.2024 - 12.2024
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
Housekeeping Team Leader
Wesley Long Hospital
08.2017 - 06.2024
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Placed orders for housekeeping supplies and guest toiletries.
Food Service Worker
UNCG
01.2017 - 08.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Worker
Moses Cone Hospital
01.2013 - 10.2016
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Catering Server
Painted Plate Catering
01.2012 - 01.2013
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
Education
Associate of Applied Science - Business Administration
GTCC
Jamestown, NC05-2012
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Excellent oral and written communication
- Deep cleaning expertise
- Customer service-focused
Timeline
Housekeeper
A and T State University
12.2024 - Current
Housekeeper
Linden Place
10.2024 - Current
Patient Access Team Lead
Lebauer Healthcare
06.2024 - 12.2024
Housekeeping Team Leader
Wesley Long Hospital
08.2017 - 06.2024
Food Service Worker
UNCG
01.2017 - 08.2017
Food Service Worker
Moses Cone Hospital
01.2013 - 10.2016
Catering Server
Painted Plate Catering
01.2012 - 01.2013
Associate of Applied Science - Business Administration
GTCC
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