Mei Kobs
Fayetteville
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
BDC Representative
Fred Anderson Toyota in Sanford
05.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Shift Manager/Key Holder
Starbucks
05.2020 - 05.2024
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Subway Manager
SUBWAY
01.2020 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
Timberline High School
Boise, ID06-2019
Skills
- Goal oriented
- Follow-up calls
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Written communication
- Task prioritization
- Reliability
- Team leadership
Timeline
BDC Representative
Fred Anderson Toyota in Sanford
05.2024 - Current
Shift Manager/Key Holder
Starbucks
05.2020 - 05.2024
Subway Manager
SUBWAY
01.2020 - 05.2020
High School Diploma -
Timberline High School
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