Merquecio Lofton
Durham
Summary
Experienced customer service representative with expertise in effective written and verbal communication. Proficient in active listening and problem-solving, always striving to enhance customer experiences through service-oriented behaviors. Recognizes the importance of understanding customer needs and consistently delivers tailored solutions, fostering long-term loyalty. Also brings a strong background in system administration, network security, and technical support as an experienced IT professional. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results. Experienced with data entry, document management, and administrative tasks. Uses precision and organizational skills to enhance office efficiency. Knowledge of maintaining accurate records and supporting team operations effectively.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
04.2024 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Receptionist
Massage Envy
02.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
IT Specialist
U.S. Navy Active Duty
09.2023 - 01.2024
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Devised incisive workarounds and resolutions for IT-related problems.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Patched software and installed new versions to eliminate security problems and protect data.
Sales Consultant
Spectrum
04.2022 - 09.2023
- Created successful strategies to develop and expand customer sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Sales Consultant
T-Mobile
04.2019 - 08.2020
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Education
Some College (No Degree) - Business Administration
Saint Augustine's University
Some College (No Degree) - Business Administration
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Business Administration
Fayetteville State University
Fayetteville, NCHigh School Diploma -
Westover High School
06.2015
Skills
- Customer service
- Data entry
- Call center experience
Security guard license
Surveillance
Staff management
Dispatch
Military experience
Firearms expert
Government security clearance
- Microsoft Excel
- Microsoft outlook
- IT troubleshooting
- Information security
- System upgrades
- Technical issue analysis
- Disaster recovery
- System design and deployment
- IT diagnostics
- Data inputting
Contact
Merquecio@hotmail.com | (984)358-4149
Timeline
Security Officer
Securitas Security Services USA
04.2024 - 12.2024
Receptionist
Massage Envy
02.2024 - 04.2024
IT Specialist
U.S. Navy Active Duty
09.2023 - 01.2024
Sales Consultant
Spectrum
04.2022 - 09.2023
Sales Consultant
T-Mobile
04.2019 - 08.2020
Some College (No Degree) - Business Administration
Fayetteville State University
High School Diploma -
Westover High School
Some College (No Degree) - Business Administration
Saint Augustine's University
Some College (No Degree) - Business Administration
Fayetteville Technical Community College
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