Merima Pugh
Spring lake
Summary
With a proven track record at Carter Bank & Trust, I excel in financial services and customer relationship management. Enhanced client satisfaction through personalized financial advice, significantly contributing to branch success. Skilled in cash handling and adept at fostering positive client relationships, my achievements include streamlining onboarding processes and increasing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
Carter Bank & Trust
05.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Streamlined client onboarding process, reducing time to account activation and increasing customer satisfaction.
- Built and established relationships with clientele to improve future business opportunities.
Retail Banker
Woodforest Bank
08.2022 - 04.2024
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
Assistant Manager
Food Lion
08.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma - Customer Service
Bosnia School
Bosnia & Herzegovina 06.1999
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Financial product sales
- Account maintenance
- Teller transactions
- Certificates of deposit
Bosnian language
I was born and raised in Bosnia and Herzegovina,South Eastern Europe
Languages
Serbian
Full Professional
Timeline
Financial Services Representative
Carter Bank & Trust
05.2024 - Current
Retail Banker
Woodforest Bank
08.2022 - 04.2024
Assistant Manager
Food Lion
08.2019 - 07.2022
High School Diploma - Customer Service
Bosnia School
Similar Profiles
Merima PughMerima Pugh
Financial Services Representative at Carter Bank & TrustFinancial Services Representative at Carter Bank & Trust
Sarah OakesSarah Oakes
Financial Services Representative at Carter Bank & TrustFinancial Services Representative at Carter Bank & Trust
Jessica HutchersonJessica Hutcherson
Financial Services Representative at Carter Bank & TrustFinancial Services Representative at Carter Bank & Trust