MERIDITH LABRIE ABREU
JACKSONVILLE,NC
Summary
Verifications Specialist with extensive expertise in customer support and quality assurance, leveraging over a decade of experience to optimize processes and enhance client satisfaction. Demonstrates strong leadership in team collaboration and conflict management, consistently exceeding performance metrics. Committed to continuous improvement and innovative problem-solving, aiming to drive excellence in verification services.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Verifications Reference Specialist
InformData
04.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with sources to deliver high quality references.
- Gathered, organized and input information into digital database.
- Met or surpassed company metrics of 18 calls per hour, inbound and outbound and 5 closes per hour.
- Remote
Verifications Specialist
INFORMDATA
11.2021 - Current
- Responsible for verifying employment and academic information.
- Managed outbound and inbound calls to a wide variety of employers and educational institutions.
- Ensured all gathered information was accurate and processed efficiently.
- Served as a team mentor and point of contact for the supervisor.
- Assisted on the Education Project, conducting research and verifying information.
- Trained in completing references returned via email.
- Remote
Production Line Leader
HAYWARD LABORATORIES, INC.
11.2010 - 02.2014
- Supervised production line to produce quality skin care products.
- Ensured a safe and healthy working environment.
- Maintained accuracy with paperwork and timely production of orders.
- Conducted routine inspections to check quality and compliance with specifications.
Retail Sales / Assistant Manager
FOOT LOCKER, INC.
11.2000 - 10.2011
- Started as a Sales Associate and advanced to Assistant Manager.
- Managed customer complaints and provided a positive shopping experience.
- Met sales goals while maintaining store standards.
- Handled administrative tasks such as daily paperwork, profit gains/losses, hiring, training, scheduling, and payroll.
Education
Medical Administrative Assistant (CMAA) Certification - Certified Medical Assistant
Med Certs
Livonia, MI07.2020
Associate of Arts -
Sussex County Community College
Newton, NJ06.2005
Skills
- Customer support expertise
- Task coordination
- Team mentoring
- Strong focus on accuracy
- Effective multitasking
- Strong organizational abilities
- Effective time management
- Effective communication
- Collaborative teamwork
- Proactive self-starter
- Effective problem resolution
Certification
•Management Skills
•Managing Conflict and Confrontation
•Creative Decision Making and Problem Solving
Timeline
Verifications Reference Specialist
InformData
04.2024 - Current
Verifications Specialist
INFORMDATA
11.2021 - Current
Production Line Leader
HAYWARD LABORATORIES, INC.
11.2010 - 02.2014
Retail Sales / Assistant Manager
FOOT LOCKER, INC.
11.2000 - 10.2011
Medical Administrative Assistant (CMAA) Certification - Certified Medical Assistant
Med Certs
Associate of Arts -
Sussex County Community College
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