MEREDITH E JOHNSON
Rose Hill
Summary
Experienced healthcare professional specializing in patient access, adept at facilitating smooth admissions and maintaining accurate data. Collaborative team player with a knack for adapting to dynamic healthcare settings. Recognized for exceptional communication skills and meticulous attention to detail. Proficient in patient communication, insurance verification, and data management, offering dependable support in fast-paced environments with a commitment to high standards and achieving results.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
ECU Health Medical Group
01.2021 - Current
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Verified patient insurance eligibility and entered patient information into system.
General Office Clerk/Shop Assistant
WALDO SMITH LOCKSMITH, LLC
02.2020 - 04.2020
- General Office clerk work for a locksmith company
- Answering phones, scheduling appointments, making copies of keys, customer service, invoicing
- Maintained confidentiality while handling sensitive information across various departments within the organization.
Customer Service Representative
ICF INTERNATIONAL
09.2018 - 02.2020
- Inbound customer care support for Atlantic City Electric - assisting customers with QHEC scheduling
- MD Residential and Commercial programs - assisting customers with complex program questions and QHEC scheduling
- Energy Advisory support for Con Edison Innovative Pricing Plan and JMC Renovations and Additions program - assisting customers with program questions and convincing customers to try the new pricing pilot.
- Provide email box support where applicable
- Rebate processing for Consumers Energy HVAC, Con Edison Gas Tune-ups, and Washington Gas residential
- Ability to quickly learn and understand new material and suggest process improvements when necessary
Valet Attendant
HEALTHPARK HOSPITALITY
03.2018 - 08.2018
- Assisted patients with their vehicles, parking and retrieving of vehicles
Sales Associate
TODDS AFFORDABLE FURNITURE
06.2017 - 02.2018
- Furniture sales
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
General Office Clerk
WALDO SMITH LOCKSMITH, LLC
04.2017 - 05.2017
- Temporary part time job doing general office clerk work for a locksmith company
- Answering phones, scheduling appointments, making copies of keys, customer service, invoicing
- Maintained confidentiality while handling sensitive information across various departments within the organization.
Sales Associate
CAROLINA HOME FURNITURE
09.2015 - 02.2017
- Furniture sales, placing orders, customer service, invoicing, collections
Administrative Services Managers
HEALTH CARE SERVICE GROUP
06.2013 - 09.2015
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Oversaw maintenance of office spaces, ensuring a clean and safe work environment for all employees.
Salon Operator
AFTERGLOW TANNING
03.2012 - 05.2013
- Key holder, opened and closed salon, made bank deposits, cleaned and maintained tanning salon, certified tanning salon operator
Jewelry Salesperson
PREMIER DESIGNS JEWELRY
10.2011 - 04.2012
- Jewelry Direct Sales
- Hosted in home parties, internet marketing, jewelry sales
Environmental Services
LIBERTY COMMONS
04.2009 - 10.2011
- General cleaning, maintained facility to code for health department inspections, patient care
Retail Salespersons
ONE STOP CELLULAR
01.2008 - 10.2011
- Customer service associate, cellular phone sales, opened new accounts, diagnosed and fixed technical issues, outbound sales calls, inbound cross promoting
Education
High School Diploma -
Emmanuel Christian Academy
06.1999
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Healthcare systems navigation
- Insurance billing
- Electronic health records
- Administrative and office support
Timeline
Patient Access Representative
ECU Health Medical Group
01.2021 - Current
General Office Clerk/Shop Assistant
WALDO SMITH LOCKSMITH, LLC
02.2020 - 04.2020
Customer Service Representative
ICF INTERNATIONAL
09.2018 - 02.2020
Valet Attendant
HEALTHPARK HOSPITALITY
03.2018 - 08.2018
Sales Associate
TODDS AFFORDABLE FURNITURE
06.2017 - 02.2018
General Office Clerk
WALDO SMITH LOCKSMITH, LLC
04.2017 - 05.2017
Sales Associate
CAROLINA HOME FURNITURE
09.2015 - 02.2017
Administrative Services Managers
HEALTH CARE SERVICE GROUP
06.2013 - 09.2015
Salon Operator
AFTERGLOW TANNING
03.2012 - 05.2013
Jewelry Salesperson
PREMIER DESIGNS JEWELRY
10.2011 - 04.2012
Environmental Services
LIBERTY COMMONS
04.2009 - 10.2011
Retail Salespersons
ONE STOP CELLULAR
01.2008 - 10.2011
High School Diploma -
Emmanuel Christian Academy
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