Mercedes Spann
Raleigh
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
DFA
Fort Jackson Army Fort Base
Columbia
09.2024 - 03.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Garnished dishes and beverages to serve visually appealing menu items.
Front Desk Receptionist
Transtions Homeless Shelter
Columbia
03.2018 - 04.2023
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled incoming and outgoing mail and packages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Call Center Agent
Addeco
Brunswick
03.2015 - 02.2018
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved common and complex issues by determining need of customer and immediately offering favorable options .
Carhop Server
Sonic
Columbia
03.2013 - 04.2015
- Kept work areas clean and organized throughout shift.
- Greeted customers and provided them with menus.
- Ensured that all orders were accurate and complete before serving them to customers.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Some Highschool -
Columbia High School
Columbia , SCSkills
- Customer service
- Problem solving
- Team building
- Employee training
- Cash handling
- Communication skills
- Time management
- Conflict resolution
- Organizational skills
- Microsoft office
- Research
Timeline
DFA
Fort Jackson Army Fort Base
09.2024 - 03.2025
Front Desk Receptionist
Transtions Homeless Shelter
03.2018 - 04.2023
Call Center Agent
Addeco
03.2015 - 02.2018
Carhop Server
Sonic
03.2013 - 04.2015
Some Highschool -
Columbia High School