Mercedes Cotton
Farmville
Summary
Dedicated Certified Nursing Assistant with a proven track record at ECU Health Medical Center, excelling in patient-focused care and HIPAA compliance. Skilled in electronic charting and fostering teamwork, I enhanced documentation accuracy and streamlined patient care processes, ensuring optimal comfort and safety for all patients.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
ECU Health Medical Center
Greenville, NC
03.2024 - Current
- Assisted nursing staff with patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness of patient rooms and medical equipment to meet health standards.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Streamlined documentation processes, enhancing accuracy and efficiency in patient records.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Unit Secretary
ECU Health Medical Center
Greenville, NC
11.2021 - 03.2024
- Managed patient records and ensured compliance with confidentiality regulations.
- Coordinated communication between medical staff, patients, and families effectively.
- Trained and mentored new administrative staff on operational protocols and systems.
- Developed and implemented new filing system that improved document retrieval times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Hostess
ECU Health Medical Center
Greenville, NC
03.2019 - 11.2021
- Coordinated with kitchen staff to communicate guest needs and dietary restrictions.
- Trained new staff on hosting procedures, enhancing team performance and service quality.
- Implemented feedback systems to improve service delivery and guest engagement strategies.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Shift Leader
McDonald's
Farmville, NC
02.2015 - 03.2019
- Supervised team to ensure adherence to operational procedures and service standards.
- Trained staff on customer service excellence and food safety protocols.
- Monitored performance metrics to identify improvement opportunities in service speed and accuracy.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction rates.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Science - Marketing
Pitt Community College
Winterville, NC12-2019
High School Diploma -
Farmville Central High School
Farmville, NC05-2014
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Basic life support
- Bedside manner
- Electronic charting
- Patient-focused care
- CNA certification
- EHR management
- Medical records management
Timeline
Certified Nursing Assistant
ECU Health Medical Center
03.2024 - Current
Unit Secretary
ECU Health Medical Center
11.2021 - 03.2024
Hostess
ECU Health Medical Center
03.2019 - 11.2021
Shift Leader
McDonald's
02.2015 - 03.2019
Associate of Science - Marketing
Pitt Community College
High School Diploma -
Farmville Central High School