Merari Gonzalez
Charlotte
Summary
Self- motivated individual with over 10 years of customer service experience. Able to identify customer needs, and extremely dedicated to customer satisfaction. Performance goal oriented and committed to building value on additional products and services. Resourceful, hardworking and respected team member dedicated to deliver positive results. High degree of integrity with exceptional communication skills to develop strong lasting relationships. I also possess experience with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
8
8
years of professional experience
Work History
Prosthodontic Exam Performer
Clear Choice Dental Implant Center
06.2023 - 12.2024
- Collaborated with interdisciplinary teams for optimal patient outcomes in complex cases.
- Improved patient satisfaction by providing comprehensive prosthodontic exams, personalizing care and executing extreme attention to detail.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster and more reliable access to crucial information during patient visits/ surgical approval processes.
- Worked closely with the Patient Education Consultants to ensure that world-class patient care was delivered.
- Properly executed task such as; x-rays, sterilization, record retrieval for medical clearance, chair side assisting during numerous procedures, etc.
Patient Care Coordinator
Clear Choice Dental Implant Center
09.2022 - 04.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Front Office Manager
Waxhaw Dental Center
01.2021 - 07.2022
- As a Front Office Manager my role includes organizing and coordinating administrative duties and office procedures
- I create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety
- My duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors, providing general administrative support to our employees and remote accessing the company database from home to manage emergency situations that arise outside of normal business hours
- As a successful Office manager, I have experience with a variety of office software (email tools, spreadsheets and databases) and am able to accurately handle administrative duties such as onboarding and training new hires according to companies mission statements and values to ensure cohesiveness throughout the company
- Ultimately, I am able to ensure the smooth running of the front office and help to improve company procedures and day-to-day operation
Administrative Assistant/Insurance Coordinator
Ballantyne Center for Dentistry
01.2019 - 01.2021
- Working as an Administrative Assistant I was able to independently multitask at a high level to ensure that all patients were tended to and all deadlines were met
- I displayed exceptional attention to detail when handling and filing incoming patients medical records, insurance information and dental claims
- Strong client service focus and ability to work effectively in a team environment
- Clinical Knowledge and terminology in Oral Surgery, Dental Implants, acceptable ADA insurance codes and financial screenings for third party lending options
- I received extensive training in courses such as 'Train-the-trainer' where I received certification to effectively onboard new hires according to company policy and values
- I was responsible for attaching supporting documentation and images from patient charts to dental claims for timely approval, Sending in predeterminations and remaining organized to ensure that all claims were being maintained in a timely fashion
Personal Banker
Woodforest National Bank
01.2018 - 01.2019
- I took a lead role in delivering an outstanding experience to customers
- I acquired, managed and retained meaningful relationships with customers, using financial knowledge to offer thoughtful solutions to help address customers financial needs
- I contributed to the success of the branch by managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- I Partnered with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs while adhering to policies, procedures, and regulatory banking requirements to upkeep the integrity of the business
Customer Service Representative
Noosa Pest Management
01.2017 - 01.2018
- Answering incoming calls and emails from existing and prospective clients who are inquiring about services
- Responding to text message inquiries via online portal
- Educating existing and prospective clients about services to further protect their homes and businesses and working closely with our Pest Management Professionals and the rest of the Client Services team as well as, creating and maintaining positive relationships with property management companies ensuring top notch customer service around the clock
Education
University of North Carolina at Charlotte
01.2017
Armstrong State University
Savannah, Georgia01.2016
Skills
- Microsoft Office Software
- Customer Satisfaction
- Attention to Detail
- High Energy
- Positive Attitude
- Effective communication
- Teamwork orientation
- Time management capabilities
- Record keeping and reporting
- Sensitive information handling
- Equipment sterilization
- Professionalism and etiquette
CPR Certification
CPR Certified through Clear Choice Dental Implant Center
Languages
Spanish
Professional Working
Timeline
Prosthodontic Exam Performer
Clear Choice Dental Implant Center
06.2023 - 12.2024
Patient Care Coordinator
Clear Choice Dental Implant Center
09.2022 - 04.2023
Front Office Manager
Waxhaw Dental Center
01.2021 - 07.2022
Administrative Assistant/Insurance Coordinator
Ballantyne Center for Dentistry
01.2019 - 01.2021
Personal Banker
Woodforest National Bank
01.2018 - 01.2019
Customer Service Representative
Noosa Pest Management
01.2017 - 01.2018
Armstrong State University
University of North Carolina at Charlotte
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