Mendi Williams
China Grove
Summary
Experienced professional with a diverse skill set in finance, human resources, and operational support. Dedicated to maintaining consistency and delivering exceptional customer service. Known for driving operational excellence through process improvement, data analysis, financial oversight, and employee development. Demonstrated ability in critical thinking and providing innovative solutions to enhance financial performance and operational efficiency. Expertise in identifying cost-saving opportunities, streamlining expenses, and optimizing resource allocation for organizational growth. Skilled at leading teams through change while upholding established policies and best practices, fostering collaboration and alignment across departments.
Overview
11
11
years of professional experience
Work History
Controller - Director of Support Services
Rowan Helping Ministries
02.2024 - Current
- As a versatile Controller and HR Professional at a non-profit organization, I manage both financial and human resource functions to ensure the efficient and compliant operation of the organization. With an MBA from the University of Miami, I bring expertise in accounting, payroll, employee relations, and compliance.
- Financial Management & Oversight (Controller):
- Manage full-cycle accounting, including monthly financial statements, budgeting, and variance analysis.
- Oversee payroll processing, ensuring compliance with tax deductions, employee benefits, and accurate recordkeeping for W-2 and 1099 filings.
- Oversee the preparation and analysis of financial statements, including balance sheets, income statements, and cash flow statements.
- Manage accounts payable and receivable, ensuring timely and accurate processing of transactions.
- Oversee the preparation and analysis of financial statements, including balance sheets, income statements, and cash flow statements.
- Manage accounts payable and receivable, ensuring timely and accurate processing of transactions.
- Perform monthly bank reconciliations and financial reporting, ensuring organizational transparency and accountability.
- Collaborate with auditors to ensure compliance with financial regulations and reporting requirements.
- Implement cost-saving measures, reducing overhead expenditures by 30% annually.
- Key Achievements:
- Implemented streamline payroll processes, reducing processing time by 20%.
- Established standard operating procedures (SOPs) for accounting and HR functions, improving operational efficiency.
- Reduced accounts payable by implementing standard practices for invoicing and payment processing.
- Mentored employees in leadership skills and customer service, fostering a collaborative team environment.
Executive Director of Customer Service and Finance
TriuNorth Global
08.2018 - 01.2023
- Managed monthly bank reconciliations and analyzed profit/loss ratios to generate internal reports.
- Oversaw billing and administrative team, ensuring efficient daily operations.
- Trained and mentored sales representatives on product knowledge and sales strategies.
- Developed and implemented standard operating procedures (SOPs), streamlining processes for improved time management.
- Conducted cross-departmental reconciliation to resolve operational issues and improve workflow.
- Designed and implemented quality assurance processes to enhance service delivery.
- Led research and development of new programs, analyzing risk versus return on products.
- Supervised staff in Customer Care and Finance, ensuring alignment with business goals.
- Reduced accounts payable and achieved a 30% reduction in overhead expenditures.
- Prepared and operated within program budgets, ensuring financial efficiency.
Director of Marketing
Oral Surgery
07.2014 - 08.2016
Surgical Assistant
Oral Surgery
07.2014 - 08.2016
Education
Master of Business Administration - undefined
University of Miami
Bachelor of Arts - Psychology
Pfeiffer University
SHRM-CP certification - undefined
Skills
- Office Administration
- Proficient with Microsoft Word, Excel and PowerPoint
- Financial Management
- Relationship Building
- Client Management
- Conflict Resolution
- Performance Management
- Analytical Skills
- Project Management Skills
- Database Management
- Zendesk and Knack Proficient
Timeline
Controller - Director of Support Services
Rowan Helping Ministries
02.2024 - Current
Executive Director of Customer Service and Finance
TriuNorth Global
08.2018 - 01.2023
Director of Marketing
Oral Surgery
07.2014 - 08.2016
Surgical Assistant
Oral Surgery
07.2014 - 08.2016
Master of Business Administration - undefined
University of Miami
Bachelor of Arts - Psychology
Pfeiffer University
SHRM-CP certification - undefined
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