Melvin Dellinger
Haw River
Summary
Dynamic General Manager with a proven track record at Cracker Barrel, excelling in operations management and team leadership. Successfully drove year-over-year business growth while fostering a positive workplace culture. Skilled in problem resolution and relationship building, I implemented strategies that significantly increased sales and employee satisfaction.
Overview
19
19
years of professional experience
Work History
General Manager
Cracker Barrel
Henderson, NC
11.2022 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Associate Manager
Cracker Barrel
Greensboro, NC And Burlington NC
01.2020 - 10.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported Number Type department employees to create strong workplace culture.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within Name of Department.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Shift Leader
Cracker Barrel
Burlington NC
01.2006 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
None - General
East Carolina University
Greenville, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Relationship building
- Inventory control
- Staff supervision
- Goal setting
- Verbal and written communication
Timeline
General Manager
Cracker Barrel
11.2022 - 10.2024
Associate Manager
Cracker Barrel
01.2020 - 10.2022
Shift Leader
Cracker Barrel
01.2006 - 02.2020
None - General
East Carolina University