Melodye "Danielle" Bennett
Kernersville,NC
Summary
Retail professional equipped with comprehensive background in store operations and customer relations. Known for fostering collaborative team environment and consistently achieving sales targets. Adaptable and reliable, with focus on inventory management and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General
10.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Veterinary Assistant
Carolina Animal Specialty and Emergency
10.2022 - 04.2023
- Inform clients of estimated treatment costs and payment options
- Ran diagnostic testing using Heska Element POC, Heska DCX, Vetscan Imagyst, Idexx Procyte, Sedivue Urinalysis, and Idexx Coag DX Analyzer
- Triaged STAT cases
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Placed IV catheters
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Educated clients on post-surgical care, nutrition and other important instructions while discharging patients.
- Observed animals for signs of distress or illness while hospitalized or recovering post op.
Veterinary Assistant
Happy Tails Emergency Veterinary Clinic
04.2021 - 05.2022
- Effectively communicated patient medical history and current symptoms to DVM on shift
- Completed patient lab work while using Abaxis Fuse Chemistry, CBC, and Coagulation machines
- Completed parasitology, urinalysis, and Idexx Snap tests
- Calculated drug dosages
- Placed IV catheters
- Assisted with humane euthanasia procedures
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
Veterinary Assistant
Thomasville Veterinary Hospital
05.2020 - 05.2021
- Obtained patient medical history from client and documented it properly on a hard copy of patient's chart.
- Made medical notes, prescription labels, and invoiced patient's charges using Cornerstone software
- Monitored vital signs and provided nursing care for animals.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Provided customer support to clients, answering questions and addressing concerns.
- Completed patient lab work "in house" while using IDEXX Procyte Dx, IDEXX Catalyst One, and IDEXX Sedivue Dx machines
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Collected and processed samples for laboratory testing.
Court Advocate
Davidson County Family Services
11.2019 - 03.2020
- Implemented proactive measures to address potential barriers faced by clients in navigating the justice system.
- Improved client outcomes by providing thorough case research and legal support.
- Contributed to successful courtroom strategies by conducting extensive background research on relevant laws and precedents.
- Promoted client understanding of complex legal situations by explaining procedures and potential outcomes in clear terms.
- Facilitated educational workshops for community members on various legal topics, increasing awareness of available resources.
- Increased efficiency by maintaining detailed records of all case files and correspondence.
- Provided ongoing advocacy for clients, working diligently to uphold their rights within the justice system.
- Virtually filed 50B orders for domestic violence victims using the North Carolina Judicial eCourts portal.
- Arranged virtual meetings for domestic violence victims to speak with a judge after filing their 50B orders.
- Escorted domestic violence victims to court in an effort for them to feel safe and supported.
Insurance Service Rep (Commercial Vehicles)
National General Insurance
01.2018 - 11.2019
- Received and answered inbound calls while using a headset and I-3 phone system
- Used data entry skills to look up customer policy for insurance agent or customer
- Provided customer service to insurance agents concerning customer policies when needed
- Fielded customer complaints, escalating complex issues to management for resolution.
- Ensured that filings with individual State Departments of Transportation and the FMCSA (Federal Motor Carrier Safety Administration) are processed properly for owner operated vehicles to operate legally on the road
- Set up customer payment plans to cover annual policies and renewals.
- Modified, updated and processed existing policies.
- Reduced processing time by efficiently maintaining organized records of client communications and transactions.
Education
Associate of Applied Science - Veterinary Medical Technology
Central Carolina Community College
Sanford, NC11-2022
Associate of Applied Science - Criminal Justice Technology
Davidson County Community College
Thomasville, NC12.2013
GED -
Davidson County Community College
Thomasville, NC08.2011
Skills
- Goal setting and achievement
- Cash handling proficiency
- Decision-making
- Employee scheduling
- Customer engagement
- Staff training/development
- Inventory tracking and management
- Employee motivation
- Performance evaluation and monitoring
Timeline
Assistant Store Manager
Dollar General
10.2023 - 06.2024
Veterinary Assistant
Carolina Animal Specialty and Emergency
10.2022 - 04.2023
Veterinary Assistant
Happy Tails Emergency Veterinary Clinic
04.2021 - 05.2022
Veterinary Assistant
Thomasville Veterinary Hospital
05.2020 - 05.2021
Court Advocate
Davidson County Family Services
11.2019 - 03.2020
Insurance Service Rep (Commercial Vehicles)
National General Insurance
01.2018 - 11.2019
Associate of Applied Science - Veterinary Medical Technology
Central Carolina Community College
Associate of Applied Science - Criminal Justice Technology
Davidson County Community College
GED -
Davidson County Community College
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse