Melody Marshall
Weaverville
Summary
With 27 years of diverse experience in various services, dedicated to delivering diligence, excellence, honesty, empathy, sincerity, compassion, and hospitality to every individual encountered. Aims to provide exceptional attention to detail for guests, customers, patients, and colleagues. The passion for serving and helping others drives the consistent delivery of the best self in all aspects of life, work, and relationships. Always eager and receptive to new opportunities for growth and learning.
Overview
27
27
years of professional experience
4
4
Certification
Work History
Clinical Triage Specialist
Rockcliff Oral Surgery
06.2019 - Current
- Responsibilities include answering the phone and triaging patients for post operative care needs
- Assess patient needs, concerns and complications after surgery while either providing treatment solutions, or scheduling emergency appointments if needs require a physician intervention
- Provide instructions on how to care for surgical wounds at home and how to properly take medications
- Take on-call rotation after hours for emergency calls and communicate with patients and medical personnel as needed
- Document all patient interactions through DSN software
- Gap 10/22 out of work temporarily due to an injury
- Returned on 5/2/23 to a new position; Clinical Triage Specialist
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Suggested appropriate disposition to acting physicians based on assessment.
- Performed additional clinic and non-triage Assistant duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Managed patients recovering from medical or surgical procedures.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Seasonal Special Event Server/Manager on Duty
Black Orchid Events
04.2021 - 10.2022
- Team player
- Experienced working in customer-facing role
- Passionate about hospitality, food, excellent service and shift
- Able to easily converse with guests
- Able to multitask without getting flustered
- Able to respond well under pressure
- Able to respond to change quickly
- Friendly, kind and pleasant to all
- MOD- make sure things are prepared, set and ready to go according to that events plans and timeline
- Break down events, clean kitchen/dishes
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Delivered catered food and supplies to facility for on-time set-up
- Circulated appetizer and drink trays smoothly around events to offer selections to guests
- Provided friendly, courteous service to create memorable moments for guests
- Maintained flexible work schedule to meet event needs
- Prepared serving and appetizer trays and set tables at diverse events
- Answered guest questions about event plans and food service choices
- Adapted service based on customer requests and kitchen readiness
- Served appetizers, delivered entrees and refilled beverages for guests/event
- Replenishing food and drinks
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Monitored dietary restrictions and served guests with special needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adhered to all health and safety regulations while serving food and beverages.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Responded to guest inquiries and requests promptly and courteously.
CSS/Clinical Circulator/Surgical Assistant
Rockcliff Oral Surgery
06.2019 - 10.2022
- Keep Surgeon that day on task with surgical schedule and Obs/consults and Patient notes/charts
- Help lead our CSS team to stay on track with surgeries and back of house duties, train new hires
- Seat our patients, get vitals, start IVs and get them fully ready for our Doctor’s and their team before they come into surgical room
- Prepare x-rays CBCT, sterilization of instruments and implant kits, cleaning, laundry etc
- Fill in at all of our offices for any surgical asst./CSS that is out
- Prepared patient X-rays and images for review by Surgeon
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
- Make sure our Patients are comfortable, safe and at ease while they are there
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Assist Surgeon and his team and other personnel by handing appropriate tools and supplies needed for procedures
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Documented care based on standards of care and practice, patient acuity and clinical priorities.
- Identified patient needs and determined priorities for care through assessment, planning, intervention and evaluation.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Gowned and gloved staff to help team prepare for surgeries.
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Verified identity of patient or operative site.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
Patient Registration Representative
Mission Hospital
06.2018 - 05.2019
- Collected payments and co-pays from customers using large variety of insurance programs
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Accurately inputted patient and insurance information into company's computer system
- Visited patients' rooms to collect insurance and financial information required for registrations
- Obtained payments from patients and scanned identification and insurance cards
- Registered and verified patient records before triage with most up-to-date information
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
Pulmonary Support Tech
Mission Hospital
06.2017 - 06.2018
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Communicated with healthcare workers and physicians concerning test results
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions
- Conducted EKG's in Emergency Room, Heart Tower and campus using pager and telephone on 12 hour shifts seeing 40 + patients per day
- Ordered and maintained all recreational equipment.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Communicated with healthcare workers and physicians concerning test results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Monitored patient activity during stress test to record data.
Catering Associate and Cafe Service
Mission Hospital
06.2015 - 06.2017
- Proved successful working within tight deadlines and fast-paced atmosphere
- Provided food delivery and services for diet orders with understand needs and safety of patients and provided excellent service
- Worked flexible hours; night, weekend, and holiday shifts
- Improved operations through consistent hard work and dedication
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed floor replenishment to guarantee customer satisfaction and size availability
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts
- Fostered enjoyable event atmosphere through friendly guest interactions
- Monitored dietary restrictions and served guests with special needs.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Pushed, pulled and transported large loads and objects.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
Server/Banquet Server
The Omni Grove Park Inn
12.2008 - 05.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Cultivated warm relationships with regular customers
- Used slow periods to restock supplies, ice, trays and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Noted special patron requests and followed up with kitchen to confirm delivery
- Served appetizers, delivered entrees and refilled beverages for banquet guests
- Answered guest questions about event plans and food service choices
- Adapted service based on customer requests and kitchen readiness
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests
- Circulated appetizer and drink trays smoothly around events to offer selections to guests
- Provided friendly, courteous service to create memorable moments for guests
- Maintained flexible work schedule to meet event needs
- Arranged linens and table settings according to seating plan and event theme
- Prepared serving and appetizer trays and set tables at diverse events
- Monitored dietary restrictions and served guests with special needs
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Replenished condiments and other supplies at tables and service bars.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
Education
IV Certification -
02.2025
CPR/BLS Certification - undefined
02.2025
No Degree - Entrepreneurship Course
Mountain Biz Works
01.2012
No Degree - Soap Making/body Products Classes
AB Tech
01.2011
Diploma - Dental Radiography
AB Technical College
01.2003
Diploma - undefined
Erwin High School
01.1997
Skills
- Excellent work ethic
- Customer service
- Multitasking
- Prioritization
- Versatile
- Adaptable
- Administrative support
- Communication skills
- Understanding Customer Needs
- Courteous
- Strong Service Mindset
- Efficient
- Detail-Oriented
- Responding to Difficult situations
- Team-Oriented
- Cooperative
- Flexible
- Task delegation
- Information gathering
- Clinical judgment
- Compassionate care
Certification
* Basic Life Support-BLS; current
* IV certified; current
* Entrepreneurship course
* Dental Radiography- current, does not expire
Timeline
Seasonal Special Event Server/Manager on Duty
Black Orchid Events
04.2021 - 10.2022
Clinical Triage Specialist
Rockcliff Oral Surgery
06.2019 - Current
CSS/Clinical Circulator/Surgical Assistant
Rockcliff Oral Surgery
06.2019 - 10.2022
Patient Registration Representative
Mission Hospital
06.2018 - 05.2019
Pulmonary Support Tech
Mission Hospital
06.2017 - 06.2018
Catering Associate and Cafe Service
Mission Hospital
06.2015 - 06.2017
Server/Banquet Server
The Omni Grove Park Inn
12.2008 - 05.2015
CPR/BLS Certification - undefined
No Degree - Entrepreneurship Course
Mountain Biz Works
No Degree - Soap Making/body Products Classes
AB Tech
Diploma - Dental Radiography
AB Technical College
Diploma - undefined
Erwin High School
IV Certification -
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