Melissa (Hope) Porter-Rivas
Pisgah Forest
Overview
2019
2019
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Care Access Coordinator
Mission Health Care Access Center
Asheville
08.2017 - 01.2019
- Coordinated patient access to healthcare services and resources.
- Scheduled appointments and managed patient inquiries effectively.
Unit Secretary
The Oaks at Sweeten Creek
Arden
06.2000 - 04.2003
- Managed patient records and ensured accurate documentation.
- Scheduled appointments and coordinated communication between departments.
- Assisted medical staff with administrative tasks and patient inquiries.
- Processed incoming calls and directed them to appropriate personnel.
- Prepared patient charts for daily appointments and procedures.
- Managed the front desk area ensuring neatness at all times.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
CNA
Cardinal Care
Lake Park
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
Education
Certificate in Christian Ministry - Family And Christian Ministry (In Spanish)
Fruitland Bible College
Hendersonville, NC 09.2020 - 08.2024
General Education Deploma
Brevard, NCHealth Unit Coordinator - Medical Administration
Blue Ridge Community College
Brevard, NCCNA I And II - Medical Assistance
Blue Ridge Community College
Brevard, NCSkills
- Patient coordination
- Appointment scheduling
- Medical documentation
- Healthcare compliance
- Fluent in Spanish
- Certificate in Christian Ministry
- Hispanic Ministry Coordinator
Languages
Spanish
Native/ Bilingual
Certification
- CNA I & II 1998
- Health Unit Coordinator 1999
- Christian and Family Ministry 2024
References
References available upon request.
Timeline
Certificate in Christian Ministry - Family And Christian Ministry (In Spanish)
Fruitland Bible College
09.2020 - 08.2024
Care Access Coordinator
Mission Health Care Access Center
08.2017 - 01.2019
Unit Secretary
The Oaks at Sweeten Creek
06.2000 - 04.2003
CNA
Cardinal Care
General Education Deploma
Health Unit Coordinator - Medical Administration
Blue Ridge Community College
CNA I And II - Medical Assistance
Blue Ridge Community College