Melissa Worthington
Big Whale
Sneads Ferry
2027
years of professional experience
Reliable professional with experience in customer service, retail management, and caregiving. Demonstrated skills in accounting, inventory management, and supporting daily operations for teams of up to 10. Strong background in assisting individuals with daily living needs, maintaining organized environments, and delivering excellent service in fast-paced settings.
Work History
Retail Sales Associate
- Greeted customers, identified needs, and recommended merchandise aligned with preferences.
- Processed point-of-sale transactions, returns, and exchanges with accuracy.
- Maintained organized sales floor displays and replenished stock to support product availability.
- Resolved customer concerns promptly, preserving service quality and store standards.
- Trained new associates on register procedures, product knowledge, and customer service expectations.
- Monitored inventory levels and communicated replenishment needs to reduce out-of-stock conditions.
- Supported opening and closing procedures, including cash handling and floor preparation.
- Coached team members on upselling techniques and efficient sales-floor workflows.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Care taker
2 Years 1 Month- Provided daily care for Aunt by managing cleaning, grocery shopping, laundry, and transportation to doctor appointments
- Prepared nutritious meals and assisted with bathing, ensuring comfort and safety
- Maintained clean, safe living spaces through routine housekeeping and sanitation tasks.
- Monitored property conditions, reporting hazards and coordinating timely repairs.
- Assisted residents with daily needs, providing dependable support and respectful service.
- Managed waste removal, laundry, and supply restocking to keep operations organized.
Assistant Manager
1 Year 7 Months- Managed accounting tasks and processed orders to maintain accurate financial records
- Oversaw product stocking and inventory, ensuring shelves remained fully stocked
- Supported bartenders and servers during peak hours to improve team efficiency
- Delivered excellent customer service, resolving issues to enhance guest satisfaction
Customer service
2 Years 11 Months- Operated as cashier, processing transactions efficiently for customers
- Stocked products and maintained inventory levels to ensure product availability
- Cleaned store and filled propane tanks to maintain a safe and welcoming environment
- Provided customer service by assisting patrons and addressing inquiries
Education
High School Diploma - General Studies
Skills
Opening and closing store
Ordering products
Meal preparation
Customer service
Assistant manager experience
Server/Bartender
Caregiving
Stocking products
Bathing assistance
Cleaning
Laundry
Cashier
Timeline
Care taker
Self employed
05.2024 - 06.2026Read More
Assistant Manager
Red Zone
09.2022 - 04.2024Read More
Customer service
Chevron Gas station
09.2019 - 08.2022Read More
Retail Sales Associate
Big Whale
2026 - CurrentRead More
Olive Grove Charter School/ Santa Ynez Valley Union High
High School Diploma from General Studies
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Sbcc
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