MELISSA WILLIAMSON
Mount Gilead
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly. Known for high productivity and efficient task completion. Skilled in inventory management, customer relationship building, and sales strategy development. Excel at leadership, communication, and problem-solving to enhance team performance and achieve sales targets.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
15
15
years of professional experience
Work History
Boutique Manager
The Veranda Boutique
Mount Gilead
05.2021 - 05.2025
- Developed and maintained relationships with vendors to ensure timely delivery of inventory.
- Monitored inventory levels and placed new orders to keep supply well-stocked.
- Created monthly budgets for store operations, including payroll, marketing, and inventory costs.
- Established high standards for professionalism and customer service, and communicated expectations
- Responded to and resolved customer service issues while ensuring compliance with all applicable retail laws and regulations.
- Developed engaging visual merchandising displays to enhance the shopping experience.
- Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Conducted regular assessments of store performance and identified areas for improvement.
- Collaborated with vendors to select merchandise that aligns with brand aesthetics.
Mobile Examiner/Phlebotomist
Portamedical Services & EMSI
Greensboro
02.2017 - 01.2020
- Conducted medical examinations for life insurance screenings and wellness studies.
- Performed vital signs, phlebotomy, and specimen collection in a safe, courteous, and professional manner.
- Scheduled and performed daily exams in a timely manner and with minimal errors.
- Routinely performed medical laboratory tests, procedures, and analyses to provide data for clinical research studies.
- Protected patient privacy and adhered to established procedures for recording and reporting test results.
- Conducted comprehensive mobile examinations for clients at various locations.
- Utilized electronic health records systems to document patient information accurately.
- Educated patients on procedures and answered their questions effectively.
- Maintained equipment and ensured compliance with health regulations consistently.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Collected specimens for laboratory testing following established procedures.
- Performed blood draws, urine collections and breath alcohol tests according to established protocols.
- Prepared specimens for laboratory testing using appropriate techniques and procedures.
- Documented results of laboratory tests accurately in patient files or databases.
Critical Care Nursing Technician
Novant Health Medical Center & Prince William Hospital
Haymarket
03.2014 - 01.2015
- Provided direct patient care, including personal hygiene, mobility, and safety interventions.
- Routinely performed phlebotomy, IV insertion, EKG's, and specimen collection throughout the hospital.
- Demonstrated critical thinking under pressure and effectively prioritized workload to anticipate patient and staff needs.
- Trained and educated all new hires on proper procedures.
- Assisted with emergency codes and provided ongoing evaluation of patient progress.
- Assisted nurses with patient care and daily activities in a fast-paced hospital environment.
- Prepared and maintained medical equipment for various procedures and examinations.
- Documented patient information accurately in electronic health records systems.
- Assisted with the collection of specimens for laboratory testing.
- Demonstrated a high level of professionalism while interacting with diverse groups within the hospital setting.
Surgical Technician
Ocean Medical Center
Brick
03.2010 - 02.2011
- Prepared and transported patients for surgery and assisted with pre- and post-operative care.
- Maintained aseptic technique at all times while assisting surgeons by passing instruments and cutting sutures.
- Assisted in counting sponges, needles, and instruments to ensure accuracy.
Education
Surgical Technology -
Star Career Academy
Brick, NJSkills
- Phlebotomy
- Vital Signs
- IV Insertion
- EKG's
- Specimen Collection
- Urinalysis
- Drug Testing
- Patient Monitoring & Documentation
- Patient Privacy & Confidentiality
- Critical Thinking
- Infection Control
- Wound Care
- Customer Service
- Inventory Management
- Employee Training
- Performance Analysis
- Vendor Relations
- Inventory management
- Vendor relations
- Customer service
- Team leadership
- Data analysis
- Problem solving
- Effective communication
- Critical thinking
- Conflict resolution
- Employee training
- Marketing strategy
- Retail sales
- Point of sale systems
- Business development
- Store operations
- Customer retention
- Problem-solving abilities
- Self motivation
- Strategic planning
- Organizational structuring
- Teamwork
- Data management
Core Competencies
Phlebotomy, Vital Signs, IV Insertion, EKG's, Specimen Collection, Urinalysis, Drug Testing, Patient Monitoring & Documentation, Patient Privacy & Confidentiality, Critical Thinking, Infection Control, Wound Care, Customer Service, Inventory Management, Employee Training, Performance Analysis, Vendor Relations
Timeline
Boutique Manager
The Veranda Boutique
05.2021 - 05.2025
Mobile Examiner/Phlebotomist
Portamedical Services & EMSI
02.2017 - 01.2020
Critical Care Nursing Technician
Novant Health Medical Center & Prince William Hospital
03.2014 - 01.2015
Surgical Technician
Ocean Medical Center
03.2010 - 02.2011
Surgical Technology -
Star Career Academy