Melissa Vance
New Bern
Summary
National Sales Manager with extensive experience at DTS Technology LLC, specializing in client acquisition and strategic partnerships. Proven expertise in UCaaS solutions and workflow optimization, leading to a 92.7% customer satisfaction rate. Strong ability to foster client relationships and drive team performance for exceptional results.
Overview
14
14
years of professional experience
Work History
National Sales Manager
DTS Technology LLC
New Bern
06.2025 - Current
- Lead national sales initiatives for DTS Technology’s UCaaS portfolio, focusing on client acquisition, strategic partnerships, and market growth.
Senior Operations Manager
DTS Technology LLC
New Bern
04.2021 - 06.2025
- Directed daily operations for Verizon One Talk deployments, achieving a 92.7% customer satisfaction rate.
- Maintained chargebacks under 2.5%, safeguarding profitability.
- Developed workflow optimizations, training programs, and process improvements that increased efficiency and client satisfaction.
One Talk Implementation Specialist
DTS Technology LLC
New Bern
06.2019 - 04.2021
- Led client onboarding and implementation processes for UCaaS solutions.
- Provided expert technical guidance to ensure seamless deployments.
One Talk Implementation Specialist
Connected Solutions Group, LLC
10.2017 - 07.2019
- Delivered customized One Talk solutions, guiding clients through setup, troubleshooting, and integration.
Administrative Assistant
Real Estate Plus, Inc.
07.2014 - 10.2017
- Streamlined administrative processes, managed office communications, and delivered high-quality client support.
Support Specialist
DPTechnology
06.2011 - 07.2014
- Performed device repairs, troubleshooting, and system customizations, including gaming consoles, phones, and tablets.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2011
Skills
- UCaaS Solutions (VoIP, One Talk, Cloud Communications)
- Sales Strategy & Account Growth
- Team Leadership & Coaching
- Workflow Optimization
- Client Relationship Management
- Odoo & Microsoft Dynamics
- Client acquisition
- Strategic partnerships
- Sales forecasting
- Technical onboarding
- Customer relationship management
- Team leadership
- Process optimization
- Problem solving
- Effective communication
- Time management
Professional Highlights
- Achieved consistent double-digit growth in UCaaS adoption rates.
- Recognized for exceptional customer service delivery and operational efficiency.
- Built and led cross-functional teams that outperformed KPIs in both sales and service delivery.
References
References available upon request.
Timeline
National Sales Manager
DTS Technology LLC
06.2025 - Current
Senior Operations Manager
DTS Technology LLC
04.2021 - 06.2025
One Talk Implementation Specialist
DTS Technology LLC
06.2019 - 04.2021
One Talk Implementation Specialist
Connected Solutions Group, LLC
10.2017 - 07.2019
Administrative Assistant
Real Estate Plus, Inc.
07.2014 - 10.2017
Support Specialist
DPTechnology
06.2011 - 07.2014
High School Diploma -
Newnan High School