Store Manager
Family Dollar
- Supervised daily store operations to ensure compliance with company policies and standards.
- Managed inventory levels, reducing stock discrepancies through effective monitoring and replenishment strategies.
- Trained and mentored staff on customer service excellence, enhancing team performance and satisfaction ratings.
- Developed and implemented promotional displays, increasing foot traffic and sales during seasonal campaigns.
- Resolved customer complaints efficiently, fostering a positive shopping environment and brand loyalty.
- Led loss prevention initiatives resulting in reduced shrinkage rates through employee training and surveillance measures.
- Coordinated staff schedules to ensure optimal coverage during peak hours while managing labor costs effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.