Melissa Stanley
Pikeville
Summary
Compassionate Health Care Technician with over 10 years of experience in direct patient support. Known for strong interpersonal skills and stress management abilities, effectively educating patients and families on care plans to promote health and wellness.
Overview
25
25
years of professional experience
Work History
Health Care Technician II
State of North Carolina DHHS
Goldsboro
09.2013 - Current
- Provided direct patient care and support to individuals with diverse needs.
- Assisted healthcare professionals in daily medical procedures and tasks.
- Monitored patient conditions and reported changes to the nursing staff.
- Maintained cleanliness and organization of patient areas and equipment.
- Educated patients and families on care plans and health management.
- Trained new staff on procedures, safety protocols, and best practices.
- Implemented infection control measures according to established protocols.
- Assisted nursing staff with patient care, including bathing and dressing patients.
- Monitored vital signs such as blood pressure and temperature.
- Followed hospital policies regarding confidentiality of patient information.
- Responded quickly and with deep care for patients to build trust and rapport.
CNA
3hc Home Health & Hospice
Goldsboro
03.2009 - 09.2013
- Assisted patients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to patients and families.
- Documented patient care and observations in electronic health records.
- Coordinated with family members regarding patient care and needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Patient Care Technician
Renal Advantage
Goldsboro
03.2008 - 03.2009
- Assisted in patient monitoring and documentation of vital signs.
- Maintained a clean and safe environment for patients and staff.
- Supported dialysis procedures under the supervision of healthcare professionals.
- Handled inventory management for medical supplies and equipment.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support for patients and families during difficult times.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Processing Assistant
Wayne County Health Department
Goldsboro
08.2007 - 02.2008
- Processed health records for accuracy and compliance with regulations.
- Collaborated with team members to streamline workflow processes.
- Maintained confidentiality of sensitive information at all times.
- Managed multiple projects simultaneously while meeting deadlines.
- Operated office equipment such as fax machines, scanners, copiers.
- Organized files and records in an orderly manner according to established procedures.
CNA
Goldsboro Family Physicians
Goldsboro
06.2006 - 07.2007
- Educated patients on medication management and health maintenance practices.
- Coordinated with family members regarding patient care and needs.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
CNA
Goldsboro Pediatrics P.A.
Goldsboro
12.2003 - 06.2006
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
CNA, Labor and Delivery
Pitt County Memorial Hospital
Greenville
01.2001 - 09.2002
- Assisted nurses in monitoring vital signs during labor and delivery.
- Provided comfort measures to patients in labor, including emotional support.
- Educated families on postpartum care and infant feeding practices.
- Assisted with newborn assessments immediately after delivery for health evaluations.
- Assisted in preparation for C-section deliveries when necessary.
- Educated new mothers about infant care such as diapering, feeding techniques, swaddling.
CNA Oncology
Duke Medical Center
Durham
01.2001 - 09.2002
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
CNA I
Wayne Community College
Goldsboro, NCHigh School Diploma -
Eastern Wayne High School
Goldsboro, NCSkills
- Care plan education
- Patient care coordination
- Safety protocol adherence
- Emotional support provision
- Stress management
- Medication administration
- Room restocking
- Patient observation
- Interpersonal skills
- Counseling and therapy
- CPR/AED
- Interpersonal communication
Timeline
Health Care Technician II
State of North Carolina DHHS
09.2013 - Current
CNA
3hc Home Health & Hospice
03.2009 - 09.2013
Patient Care Technician
Renal Advantage
03.2008 - 03.2009
Processing Assistant
Wayne County Health Department
08.2007 - 02.2008
CNA
Goldsboro Family Physicians
06.2006 - 07.2007
CNA
Goldsboro Pediatrics P.A.
12.2003 - 06.2006
CNA, Labor and Delivery
Pitt County Memorial Hospital
01.2001 - 09.2002
CNA Oncology
Duke Medical Center
01.2001 - 09.2002
CNA I
Wayne Community College
High School Diploma -
Eastern Wayne High School