Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Soto-Perez

Charlotte

Summary

Bilingual in Spanish and English, I excel in team collaboration and communication, consistently delivering exceptional customer service and optimizing workflow to improve patient care. Personable and dedicated with keen eye for detail and proactive approach. Developed strong organizational and data management skills in fast-paced pharmaceutical environment.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Walgreens
02.2025 - 11.2025
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Operated pharmacy software to manage prescriptions and patient records efficiently.
  • Ensured compliance with safety protocols during medication handling and storage.
  • Collaborated with team members to optimize workflow and enhance operational efficiency.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Hostess Manager

Pancho Villa's Mexican Restaurant
03.2022 - 12.2024
  • Supervised front-of-house operations, ensuring exceptional guest experiences and efficient seating arrangements.
  • Trained and mentored new staff on customer service protocols and restaurant policies.
  • Coordinated reservations and managed waitlists to optimize table turnover and guest satisfaction.
  • Developed staff schedules, balancing workload to maintain operational efficiency during peak hours.

Education

Master of Science - Health Administration

The University of North Carolina At Charlotte
Charlotte, NC
05-2027

Bachelor of Science - Health Systems Management

The University of North Carolina At Charlotte
Charlotte, NC
05-2025

High School Diploma -

Wheatmore High School
Trinity, NC
06-2021

Skills

  • Problem-solving skills
  • Team collaboration
  • Written and oral communication
  • Time Management
  • Bilingual (Spanish & English)
  • Responsible

Timeline

Pharmacy Technician

Walgreens
02.2025 - 11.2025

Hostess Manager

Pancho Villa's Mexican Restaurant
03.2022 - 12.2024

Master of Science - Health Administration

The University of North Carolina At Charlotte

Bachelor of Science - Health Systems Management

The University of North Carolina At Charlotte

High School Diploma -

Wheatmore High School
Melissa Soto-Perez