Melissa Smith
Raleigh
Summary
Professional with strong working knowledge in legal support. Equipped to handle a variety of tasks in a fast-paced environment. Knowledgeable in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and a proactive approach to problem-solving make for a reliable asset.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Credit Analyst
Firstrust Bank
Horsham, PA
12.2021 - 04.2022
- Collaborated with management on developing commercial credit portfolios, emphasizing attention to detail and organized record handling.
- Utilized Salesforce to digitally build out Commercial Credit Portfolios
- Maintained accurate loan portfolio records to support timely and reliable reporting.
- Collected and verified information across multiple systems to ensure accurate file preparation and portfolio documentation.
Customer Service Representative
Robert Half
Fredericksburg, VA
01.2014 - 12.2014
- Managed 100+ inbound calls daily, documented customer needs, and coordinated dispatch schedules to ensure timely service.
- Delivered professional service and maintained accuracy in high-volume communications to enhance customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted clients with inquiries and provided product information.
- Maintained accurate records of customer interactions using CRM systems.
Member Service Representative
Navy Federal Credit Union
Fredericksburg, VA
01.2013 - 01.2014
- Built trust with customers by explaining procedures clearly and resolving issues promptly, enhancing overall customer satisfaction.
- Ensured compliance with operational standards during customer interactions and issue resolution, contributing to a reliable service environment.
- Processed transactions and account documentation accurately, ensuring confidentiality of member information.
Bank Teller III
StellarOne Bank
Fredericksburg, VA
09.2004 - 03.2011
- Acted as lead teller, coaching team members to enhance operational efficiency and service quality.
- Balanced cash vault and negotiable inventories, ensuring adherence to procedural requirements and safeguarding assets.
- Ensured compliance with documentation controls in cash handling processes, mitigating risk of discrepancies.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2024
Paralegal Certificate - Paralegal Studies
Center For Advanced Legal Studies
2026
Skills
- Confidential records management
- Data entry and accuracy
- Documentation accuracy
- Document review and organization
- Research and data collection
- Legal analysis skills
- Legal research capabilities
- Legal case management
- Document control
- Document preparation skills
- Salesforce proficiency
- Microsoft Office proficiency
- Microsoft Word and Excel
- Time management skills
- Professional follow-through
- Attention to detail
- Administrative support functions
- Critical thinking abilities
- Active listening skills
- Client support
- Customer care strategies
- Client communication
- Team collaboration skills
- Telecommunications expertise
- Case management expertise
- Attorney support
- Motion drafting
- Brief writing skills
- Legal writing
- Cash flow analysis
Certification
Paralegal Certificate
Timeline
Commercial Credit Analyst
Firstrust Bank
12.2021 - 04.2022
Customer Service Representative
Robert Half
01.2014 - 12.2014
Member Service Representative
Navy Federal Credit Union
01.2013 - 01.2014
Bank Teller III
StellarOne Bank
09.2004 - 03.2011
Associate of Science - Business Administration
Southern New Hampshire University
Paralegal Certificate - Paralegal Studies
Center For Advanced Legal Studies