MELISSA SCHAVE
Enterprise Client & Transformation Executive
Waxhaw,NC
Summary
Enterprise client and transformation executive with more than 20 years of experience leading large-scale healthcare implementations, operational redesign, and technology-enabled performance initiatives across national and multi-facility provider organizations. Known for stepping into complex, high-pressure environments where expectations are unclear, delivery is at risk, or trust has eroded—and stabilizing them through disciplined execution, transparent communication, and strong operational leadership. Trusted advisor to CEOs, physician executives, and senior leadership teams. Frequently deployed as an executive escalation partner to restore alignment, rebuild confidence, and ensure enterprise implementations deliver measurable performance outcomes. Operates at the intersection of client reality, operational execution, and product capability—translating strategy into structured delivery models and ensuring organizations move forward with clarity, accountability, and momentum.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Vice President, Client Success
HealthWorks
Nashville, TN
01.2024 - Current
- Enterprise leader responsible for guiding complex implementations, stabilizing high-risk client environments, and aligning execution across operations, product, and executive leadership within national provider organizations.
- Oversees enterprise provider environments spanning multiple specialties, working directly with CEOs, physician leaders, clinical executives, revenue cycle teams, coding leadership, and development stakeholders.
- Built the organization’s implementation and onboarding model from the ground up, creating structure where none existed and defining repeatable frameworks for intake, expectation alignment, stakeholder engagement, workflow integration, escalation management, and adoption strategy.
- Led large-scale implementations involving multi-facility organizations and national specialty groups, navigating misalignment, communication breakdowns, and competing priorities.
- Serves as executive escalation partner when delivery risk emerges, stepping into strained environments, rebuilding clarity, and stabilizing relationships through transparency and follow-through.
- Partners directly with product and development leadership to translate real-world provider workflows into platform enhancements, influencing priorities across AI-enabled coding workflows, denial prevention tools, documentation support models, and operational automation.
- Influences delivery models, staffing approaches, and pricing considerations based on operational complexity and client realities.
- Internally recognized as the connective force across clients, operations, and leadership, ensuring execution holds together in high-pressure environments.
Vice President, Client Success
Compliant Health
Nashville, TN
01.2023 - 01.2024
- Led client strategy, onboarding execution, and operational alignment across coding, compliance, and revenue cycle services during a period of rapid growth and organizational transition.
- Worked across departments to align delivery, product, and operational teams, clarifying expectations, strengthening communication, and preventing breakdowns between strategy and execution.
- Helped shape onboarding frameworks and implementation strategies later scaled across HealthWorks following the merger.
- Guided enterprise provider organizations through service adoption, workflow integration, and operational stabilization during a high-growth phase.
- Served as a strategic bridge between clients, executive leadership, and internal teams.
Senior Operations Manager
LogixHealth
Boston, MA
01.2022 - 01.2023
- Recruited into high-pressure enterprise environments to stabilize some of the organization’s most complex and difficult clients, including large emergency medicine organizations and national physician groups.
- Partnered directly with the President, EVP of Operations, and CEO to redesign engagement strategies, restore trust, and improve delivery alignment.
- Frequently deployed into environments where expectations had broken down, communication was strained, and delivery required intervention.
- Acted as escalation leader across coding, quality, operations, and client communication, ensuring issues were addressed immediately and transparently.
- Played a direct role in retaining high-risk clients by clarifying expectations, improving follow-through, and aligning internal teams around execution.
- Recognized internally as a stabilizing operator who could step into complex environments and redirect momentum quickly.
Manager, HM Audits & Education
Edelberg + Associates
Atlanta, GA
01.2019 - 01.2022
- Led enterprise onboarding and adoption of coding and auditing platforms across large provider organizations and physician networks.
- Oversaw complex implementations involving 400+ physicians, working directly with CMOs, medical directors, compliance leaders, and operational stakeholders.
- Designed and delivered physician education programs across CDI alignment, compliance, documentation improvement, and coding performance.
- Partnered closely with development teams to refine platform functionality and usability based on real-world provider workflows.
- Served as a strategic partner to leadership across large healthcare organizations navigating operational and performance transformation.
Compliance Manager & Privacy Officer
DocuTAP
Sioux Falls, SD
01.2015 - 01.2019
- Directed enterprise compliance and privacy initiatives across a national healthcare technology organization supporting urgent care and provider environments.
- Worked at the intersection of operations, product, legal, and clinical teams to align systems, workflows, and service models with regulatory and operational requirements.
- Helped standardize processes, clarify accountability, and strengthen governance as the platform scaled.
- Served as a trusted internal advisor on risk mitigation, workflow design, and implementation alignment.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization's operations.
Compliance, Coding, Patient Access & Provider Operations Leadership Roles
Sanford Health
Sioux Falls, South Dakota
01.2008 - 01.2015
- Built foundational leadership within one of the nation’s largest integrated health systems, working across revenue cycle, patient access, coding, compliance, and provider engagement functions.
- Partnered directly with physicians, medical directors, and operational leaders to improve documentation practices, strengthen coding accuracy, and support performance across specialties.
- Led provider education initiatives and helped bridge clinical workflows with operational realities.
- Developed deep operational understanding of how execution happens inside healthcare systems, forming the foundation for later enterprise implementation leadership.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Science - Health Information Management
Dakota State University
Skills
EXECUTIVE SKILLS
- Enterprise Implementation & Transformation Leadership
- Client Retention, Stabilization & Escalation Management
- Revenue Cycle & Coding Operations Strategy
- Healthcare Technology & AI-Enabled Workflow Integration
- Executive Stakeholder Alignment & C-Suite Partnership
- Delivery Model, Staffing & Operational Design
Certification
Certified Professional Compliance Officer (CPCO)
ENTERPRISE TRANSFORMATION & IMPLEMENTATION IMPACT
- Led enterprise and national implementations across multi-facility provider organizations
- Stabilized failing or at-risk client environments and rebuilt trust
- Retained complex clients through hands-on operational leadership
- Influenced delivery models, staffing approaches, and pricing strategy
- Partnered with product and development teams to shape roadmap and AI-enabled workflows
- Built onboarding frameworks and execution models adopted organization-wide
- Served as executive escalation partner during high-stakes client challenges
- Strengthened adoption across clinical, operational, and executive stakeholders
Timeline
Vice President, Client Success
HealthWorks
01.2024 - Current
Vice President, Client Success
Compliant Health
01.2023 - 01.2024
Senior Operations Manager
LogixHealth
01.2022 - 01.2023
Manager, HM Audits & Education
Edelberg + Associates
01.2019 - 01.2022
Compliance Manager & Privacy Officer
DocuTAP
01.2015 - 01.2019
Compliance, Coding, Patient Access & Provider Operations Leadership Roles
Sanford Health
01.2008 - 01.2015
Bachelor of Science - Health Information Management
Dakota State University