Melissa Roy-Hill
Kannapolis
Summary
Experienced premium auditor specializing in enhancing operational efficiency through meticulous audit processes and effective client communication. Known for building strong relationships and providing actionable insights that drive risk mitigation and improve customer satisfaction.
Overview
23
23
years of professional experience
Work History
Premium Auditor
National Safety & Risk
Kannapolis, NC
02.2026 - Current
- Developed detailed reports outlining findings and recommendations for risk mitigation strategies.
- Ensured timely completion of audits, enhancing overall operational efficiency within the department.
- Enhanced audit accuracy by conducting thorough premium audits and analyzing financial records.
- Conducted risk assessments to identify potential areas of concern for clients, resulting in proactive measures being taken to minimize loss exposure.
- Provided exceptional customer service by maintaining open communication lines with clients throughout the entire auditing process.
- Ensured proper documentation was maintained during all phases of the audit process to support findings when necessary.
- Achieved high levels of accuracy in calculating premiums owed using established rating plans and classifications guidelines.
Premium Auditor
EXL
Kannapolis, NC
12.2024 - 07.2025
- Collaborated with clients to gather necessary documentation for thorough audit evaluations.
- Utilized auditing software to streamline data collection and analysis processes efficiently.
- Built strong relationships with clients through effective collaboration on audit-related matters that contributed to increased retention rates.
- Maintained up-to-date knowledge of industry practices by attending seminars, workshops, and networking events relevant to premium auditing.
- Proficiently navigated multiple databases while researching information pertinent to specific audits which led to more accurate results.
- Supported management decisions with well-researched findings from detailed premium audits.
- Identified discrepancies in data entry, corrected errors, and ensured compliance with applicable laws and regulations.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
Personal Banker
Fifth Third Bank
Landis, NC
08.2022 - 12.2024
- Assisted clients with account inquiries, providing accurate information and enhancing customer satisfaction.
- Processed loan applications, ensuring compliance with bank policies and regulatory requirements.
- Conducted financial assessments to identify customer needs and recommend appropriate banking solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service and offering knowledge.
- Notarized legal documents.
- Assisted on the teller line. Managed bank vault, ordered and shipped money, and balanced the vault daily. Researched any money discrepancies.
Premium Auditor
Main Street America Insurance
Keene, NH
08.2003 - 04.2022
- Assisted in training team members on best practices for conducting premium audits effectively.
- Collaborated with team members to ensure consistent methodologies and quality in premium audit services.
- Developed comprehensive training materials for new hires, increasing efficiency and reducing onboarding time.
- Demonstrated strong organizational skills by effectively managing time and resources to meet strict deadlines for multiple audits simultaneously.
- Recommended improvements to internal audit processes, contributing to increased efficiency and overall team productivity.
- Improved client satisfaction by delivering timely and accurate audit reports, addressing inquiries, and providing clear recommendations.
- Followed established auditing processes to meet internal and regulatory requirements.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
High School Diploma -
Monadnock Regional High School
Swanzey, NHSkills
- Industry trends awareness
- Policy interpretation
- Auditing principles
- Time management
- Attention to detail
- Multitasking and organization
- Report writing
- Audit reporting
- Customer service
- Problem-solving
- Excellent communication
- Bank reconciliation
- Adaptability and flexibility
- Relationship building
- Verbal and written communication
Timeline
Premium Auditor
National Safety & Risk
02.2026 - Current
Premium Auditor
EXL
12.2024 - 07.2025
Personal Banker
Fifth Third Bank
08.2022 - 12.2024
Premium Auditor
Main Street America Insurance
08.2003 - 04.2022
High School Diploma -
Monadnock Regional High School