Melissa Reen

Responsible for providing comprehensive fiscal support by processing, auditing and reconciling financial transactions, maintaining financial data and reports, assisting with budget development and special projects, submitting requisitions and managing purchase orders, invoices, and contract changes, responding to internal and external inquiries, resolving account discrepancies, generating operational reports on inventory and technician productivity, and providing vehicle telematics data support to internal and external stakeholders.

Responsible for providing high-level account support to both internal and external parties, facilitating communication between CEO, Vice President, and clients, coordinating company and regional events, managing team schedules and calendars, directing and training data entry department, drafting monthly progress reports, updating internal databases, providing support to bankruptcy and skiptracing departments, supervision and onboarding of administrative team, and distribution of daily business reports to senior management and active clients.

Responsible for assessing legal status of all consumer and commercial accounts, researching, contacting, and hiring appropriate law firms to spearhead litigation, providing consistent and timely status updates to account owners and upper management, approving and distributing funds recovered, conducting bankruptcy and secretary of state business status searches, leading bankruptcy and skiptracing departments, directing all consumer and commercial mail communications, and processing and posting of consumer payments.

Responsible for all data entry of new accounts, manning main phone lines, directing client and consumer calls, authoring biweekly blog posts, scanning, copying, and filing records, mailing and faxing consumer documents, assisting skiptracing department, reviewing collections status of medical insurance claims, and sending daily sales reports.

Responsible for leading merchandise processes, updating store visuals and pricing, conducting hourly sales reports, facilitating instructional communication with clients, manning store and office phone lines, scanning, copying, and filing records, overseeing interviewing and hiring processes, organization and distribution of stock, daily data entry, and supervision of sales team.

Responsible for providing product knowledge, meeting daily sales goals, restocking merchandise, and meeting standards of safety, cleanliness, and organization.