MELISSA POWELL
Jacksonville
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
25
25
years of professional experience
Work History
Director of Operations
Friend to Friend
04.2023 - 05.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed facility logistics, including maintenance, supply inventory, vendor relationships, and safety protocols.
- Monitored budget and utilized operational resources.
- Supervised and trained multidisciplinary staff, including case managers, advocates, counselors, and volunteers.
- Developed and implemented policies and procedures, protocols, and intake procedures aligned with local and federal guidelines.
- Collected statistical data and prepared detailed reports for internal review and analysis.
- Oversaw the planning and execution of multi-phase projects.
- Created detail projects maps to define objectives, resource needs, timelines and responsibilities for cross functional initiatives.
CYF Housing Coordinator
Human Services, Inc.
10.2022 - 04.2023
- Coordinated housing placement services for low-income individuals and families, ensuring access to safe, affordable, and stable housing.
- Initiated and completed intake process for families seeking support.
- Processed rent payments, utility bills, and vendor invoices; reconciled accounts and maintained accurate records.
- Managed housing program budgets, tracked monthly expenditures, and maintained compliance through funding guidelines.
- Maintained a secure filing system for lease documents, receipts, and client eligibility paperwork.
- Supported financial forecasting and budgeting activities with program managers and finance departments.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
Case Manager
Friend to Friend
04.2022 - 08.2022
- Applied trauma-informed, survivor-centered approaches in all client interactions, prioritizing autonomy, safety, and empowerment
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues and goals.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
Comprehensive Care and Business Manager
Veterans Affairs
05.2011 - 11.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw full administrative and operational management of a high needs individual, coordinating medical care, financial assets, and legal documentation with precision.
- Developed and managed monthly budgets, tracked medical expenses, authorized payments, and reconciled VA benefits, ensuring accurate reporting and fiscal responsibility.
- Act as a healthcare liaison and case administrator: coordinate with providers, insurance, and government programs to secure services and advocate for care outcomes.
- Maintain and audit records for compliance with VA, Medicaid and fiduciary requirements.
Office Manager- Lead Dental Assistant
Dr. Nathan Lukes
01.2006 - 10.2010
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
Dental Assistant
Dr. Gary Sawdy
02.2000 - 06.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Bachelor of Arts - Psychology
American Military University
Charles Town, WV12-2016
No Degree - Dental Assisting
Red Cross Dental Program
Fairbanks, AK01-2000
Skills
- Operations management
- Operational efficiency
- Strategic planning
- Process improvements
- Data analysis
- Human resources
- Payroll administration and timekeeping
- Budget development
- Data management
- Policy development and enforcement
- Management team building
- Revenue growth
- Logistics
Timeline
Director of Operations
Friend to Friend
04.2023 - 05.2025
CYF Housing Coordinator
Human Services, Inc.
10.2022 - 04.2023
Case Manager
Friend to Friend
04.2022 - 08.2022
Comprehensive Care and Business Manager
Veterans Affairs
05.2011 - 11.2021
Office Manager- Lead Dental Assistant
Dr. Nathan Lukes
01.2006 - 10.2010
Dental Assistant
Dr. Gary Sawdy
02.2000 - 06.2003
Bachelor of Arts - Psychology
American Military University
No Degree - Dental Assisting
Red Cross Dental Program
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