Melissa Parker
Claremont
Summary
Dynamic administrative professional with extensive experience at NC Vocational Rehabilitation, excelling in customer service and data entry. Demonstrated ability to enhance office efficiency and accuracy in record-keeping, contributing to significant improvements in operational workflows. Skilled in Microsoft Excel and adept at fostering positive client relations, showcasing a strong blend of technical proficiency and interpersonal effectiveness.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
NC Vocational Rehabilitation
11.2007 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Payroll Specialist
Catawba County Schools
06.2004 - 11.2007
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Elementary School Secretary
Catawba County Schools
07.2001 - 06.2004
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
Elementary Teacher's Assistant
Catawba County Schools
07.2000 - 07.2001
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
Education
Diploma - General
St Stephens High School
Hickory, NC06.1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Invoice processing
- Bookkeeping
Timeline
Administrative Assistant
NC Vocational Rehabilitation
11.2007 - 03.2024
Payroll Specialist
Catawba County Schools
06.2004 - 11.2007
Elementary School Secretary
Catawba County Schools
07.2001 - 06.2004
Elementary Teacher's Assistant
Catawba County Schools
07.2000 - 07.2001
Diploma - General
St Stephens High School
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