Melissa Nason
Charlotte,NC
Summary
Motivated professional transitioning from mortgage operations to construction project management. Brings 5+ years of experience coordinating multi-step processes, troubleshooting complex system and documentation issues, and supporting cross-functional teams. Seeking a Project Manager Trainee role to apply strong organizational, problem-solving, and communication skills in a construction setting.
Overview
6
6
years of professional experience
Work History
PALS Solution Team
Paramount Residential Mortgage Group
04.2021 - Current
- Deliver fast-paced support to over 250 branches, consistently leading ticket volume and resolution metrics
- Provide guidance on loan guidelines and procedures on over 100 loan products
- Manage processes such as disclosure deadline enforcement as well as loan assignment coordination for corporate processing
- Resolve automated underwriting system errors for Fannie Mae’s DU, Freddie Mac’s LPA, and USDA’s GUS
Loan Processor
Paramount Residential Mortgage Group
11.2020 - 04.2021
- Managed initial loan document review including credit, income, and asset verification
- Coordinated third-party service orders (appraisals, title, fraud reports, etc.)
- Collected conditions required for underwriting and ensured timely closure
- Followed detailed procedures to trigger disclosures and closing packages
Funder
Capitol Title Insurance Agency
03.2020 - 10.2020
- Authorized funding transactions and reconciled financials across six branch offices
- Handled financial adjustments including check recuts, stop payment requests, and file credits
- Prepared and verified recording documents for handoff to the post-closing department, ensuring compliance with county and state requirements
Title Processor
Evergreen Settlement Company, Inc.
07.2019 - 03.2020
- Prepared title commitments and standard closing documents for real estate transactions
- Collaborated with lenders to reconcile and finalize closing disclosures
- Requested and tracked municipal documentation such as tax records and lien certifications
Education
B.S.B.A. - Business Administration and Law
Western Carolina University
Cullowhee, NC12.2024
Skills
- Proficiency in managing deadlines
- Conflict management expertise
- Cross-functional team collaboration
- Pipeline management
- Attention to detail
- Problem-solving
Timeline
PALS Solution Team
Paramount Residential Mortgage Group
04.2021 - Current
Loan Processor
Paramount Residential Mortgage Group
11.2020 - 04.2021
Funder
Capitol Title Insurance Agency
03.2020 - 10.2020
Title Processor
Evergreen Settlement Company, Inc.
07.2019 - 03.2020
B.S.B.A. - Business Administration and Law
Western Carolina University
Similar Profiles
Polly CruzPolly Cruz
Senior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage GroupSenior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage Group
Karen GrissomKaren Grissom
Conventional Underwriter I at Paramount Residential Mortgage GroupConventional Underwriter I at Paramount Residential Mortgage Group
Karen GrissomKaren Grissom
Conventional Underwriter I at Paramount Residential Mortgage GroupConventional Underwriter I at Paramount Residential Mortgage Group
Brian GarnerBrian Garner
Digital Lending Specialist at Paramount Residential Mortgage Group, Inc.Digital Lending Specialist at Paramount Residential Mortgage Group, Inc.
Jonathan EdouardJonathan Edouard
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services