Melissa Moya
Gastonia,NC
Summary
Licensed Professional Counselor with extensive expertise in crisis intervention, employee assistance programs, and providing compassionate and culturally sensitive mental health support. Dedicated to fostering resilience and wellbeing through evidence-based practices, and seeking to contribute to a progressive organization focused on holistic client care and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Care Navigator (LPC)
Spring Health
07.2023 - Current
- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relation concerns
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
- Use effective written skills to complete professional documentation and to interact with members and providers through email
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
- Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
- Act as a subject matter expert on the key customer including the customer's benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
- Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Bilingual Global Recruiter Coordinator
WorldWide HealthStaff Solutions
07.2022 - 07.2023
- Prepared and sent approximately 1,000 offer letters per quarter.
- Communicated with international candidates to answer questions about offers
- Received and processed signed offer letters including updating the ATS with all relevant information
- Provided support to full time recruiting staff regarding candidate salaries and assignments
- Proficient in DocuSign and managing internal company portals
- Increased team efficiency and directly supported a 200% increase in hired candidates between 4 quarters.
- Used excellent customer service skills while managing relationships with both candidates and clients during in person and virtual recruiting events
Bilingual Mental Health Counselor (LPC)
MMB Empowered Healing
01.2019 - 12.2022
- Administered behavioral health prescreening/intake assessment form and various clinical assessments to determine diagnosis and appropriate treatment for clients.
- Worked collaboratively with clients to complete comprehensive behavioral health treatment plans that would assist with measuring future progress.
- Utilized various modalities of therapy such as Cognitive Behavioral therapy, Motivational Interviewing, and Mindfulness Based Stress Reduction techniques
- Used compassion, reflective listening, and unconditional positive regard to build therapeutic relationships with clients of various cultural and socioeconomic backgrounds.
- Maintained ethical standards and confidentiality
Bilingual Licensed Mental Health Therapist (LPC)
Finding Solutions Counseling
10.2018 - 12.2020
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Documented client progress in confidential files.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Bilingual Mental Health Psychotherapist
Guiding Along Counseling
01.2016 - 10.2018
- Delivered mental health support for individuals suffering from depression, generalized anxiety disorder, and PTSD.
- Introduced meditation, guided imagery, breathing techniques, and CBT exercises to individuals and their families.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Advocated for placement of patients into community-based treatment settings.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Documented client progress in confidential files.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Provided crisis support and emergency care for patients.
Bilingual Mental Health Psychotherapist
JFK Behavior Health
05.2015 - 10.2017
- Partnered with multi-disciplinary treatment team as subject matter expert on psychosocial treatment of patients.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Provided clients with recommendations to community resources.
- Provided crisis support and emergency care for patients.
- Documented client progress in confidential files.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Wrote reports on clients and maintained required paperwork.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Education
MASTER OF EDUCATION - COUNSELING AND HUMAN SERVICES
Lehigh University
Bethlehem, PA05.2015
BACHELOR OF ARTS - PSYCHOLOGY
University of Miami
Coral Gables, FL05.2012
Skills
- LPC
- CEAP Certified
- SAP Certified
Certification
- South Carolina LPC, #7188
- CEAP Certified
- SAP Certified
Affiliations
- American Counseling Association
- Employee Assistance Professionals Association
- International Association for Counseling
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Care Navigator (LPC)
Spring Health
07.2023 - Current
Bilingual Global Recruiter Coordinator
WorldWide HealthStaff Solutions
07.2022 - 07.2023
Bilingual Mental Health Counselor (LPC)
MMB Empowered Healing
01.2019 - 12.2022
Bilingual Licensed Mental Health Therapist (LPC)
Finding Solutions Counseling
10.2018 - 12.2020
Bilingual Mental Health Psychotherapist
Guiding Along Counseling
01.2016 - 10.2018
Bilingual Mental Health Psychotherapist
JFK Behavior Health
05.2015 - 10.2017
MASTER OF EDUCATION - COUNSELING AND HUMAN SERVICES
Lehigh University
BACHELOR OF ARTS - PSYCHOLOGY
University of Miami
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