Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Morgan

Salisbury

Summary

Results-driven professional with a proven track record at Cbes, excelling in team coordination and communication. Streamlined work order processing, enhancing response times for urgent repairs. Demonstrated reliability and attention to detail while maintaining accurate records and providing critical support during emergencies. Adaptable and proactive in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Maintenance Clerk

Cbes
12.2022 - Current

Dispatch work orders for foodlion through service channel. Call stores for more information when needed. Call vendors to see if they can take emergency work within a 4 hour window. Follow up on work orders that are due to be completed. Update work orders as needed with more information, eta for parts and other information deemed important.

  • Streamlined work order processing, leading to reduced response times for urgent repairs.
  • Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
  • Provided critical support during emergencies such as power outages or natural disasters, working closely with colleagues to restore normalcy as quickly as possible.

Detention Officer

Rowan County Sheriff's Department
08.2020 - 12.2022
  • Supervised inmate activities to ensure safety and compliance with facility regulations.
  • Conducted regular security checks to maintain order and prevent contraband entry.
  • Implemented de-escalation techniques to resolve conflicts among inmates effectively.
  • Assisted in training new officers on procedures, policies, and safety protocols.
  • Documented incidents accurately and maintained detailed reports for review by supervisors.
  • Monitored inmate interactions and behavior to identify potential risks or issues proactively.
  • Processed inmates by taking photographs and fingerprints.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.

Education

Biology, Health Science, Dental

Rccc
Salisbury NC

Skills

  • Team coordination
  • Attention to detail
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Reliable and punctual
  • Customer communication
  • Decision-making
  • Verbal and written communication
  • Adaptability and flexibility
  • Active listening

Timeline

Maintenance Clerk

Cbes
12.2022 - Current

Detention Officer

Rowan County Sheriff's Department
08.2020 - 12.2022

Biology, Health Science, Dental

Rccc
Melissa Morgan