Melissa Moreau
Sanford
Summary
Dynamic General Manager with a proven track record at Papa Johns, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic training programs and effective inventory control, achieving streamlined workflows and improved service delivery. Skilled in problem resolution and fostering strong relationships, driving team cohesion and productivity.
Overview
5
5
years of professional experience
Work History
General Manager
Papa Johns
07.2023 - 06.2025
- Managed daily operations, maintaining high quality standards.
- Managed staff scheduling, optimizing workforce efficiency and improving productivity during peak hours.
- Implemented inventory management strategies, reducing waste and enhancing supply chain effectiveness.
- Developed training programs for new employees, fostering team cohesion and promoting a positive work environment.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
- Enhanced operational procedures, resulting in streamlined workflows and improved service delivery times.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Domino's Pizza
10.2022 - 07.2023
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on company policies, procedures, and best practices for food safety.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling of staff to meet peak service demands and maintain operational efficiency.
Key Holder
Torrid
03.2022 - 10.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
Assistant Manager
Labories
06.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associates In Applied Science In Business And Admi -
Blue Cliff College
LA05.2017
High School Diploma -
Lee County High
Sanford, NC06.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Relationship building
- Staff training
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Schedule management
- Staff motivation
- Labor cost controls
- Deadline oriented
- Strategic planning
- Consistently meet goals
- Staffing
Timeline
General Manager
Papa Johns
07.2023 - 06.2025
Assistant Manager
Domino's Pizza
10.2022 - 07.2023
Key Holder
Torrid
03.2022 - 10.2022
Assistant Manager
Labories
06.2020 - 03.2022
Associates In Applied Science In Business And Admi -
Blue Cliff College
High School Diploma -
Lee County High
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