Melissa Moore
Hope Mills
Summary
Detail-oriented professional specializing in travel management. Skilled in multitasking and vendor negotiations, successfully coordinating travel arrangements that align with organizational goals. Dedicated to improving operational efficiency and employee satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Travel Manager
WorldWide Language Resources
06.2022 - Current
- Managed corporate travel logistics, ensuring compliance with company policies and budget constraints.
- Negotiated contracts with travel vendors to optimize service offerings and cost efficiency.
- Developed and implemented travel policies, enhancing employee satisfaction and reducing expenses.
- Coordinated international and domestic travel arrangements for all company employees.
- Provided training sessions for staff on new booking tools and travel management systems.
- Collaborated with cross-functional teams to align travel strategies with organizational goals.
- Reduced employee stress during business trips by providing personalized assistance in case of emergencies or last-minute changes.
Travel Agent
AAA Carolinas
09.2018 - 06.2022
- Developed customized travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destinations, travel regulations, and safety protocols for clients.
- Resolved customer inquiries and issues promptly to enhance overall satisfaction with services.
- Monitored industry trends to recommend innovative travel packages and experiences for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Oversaw commission management and maintained comprehensive reports for account reconciliation.
- Developed and implemented work schedules to accommodate diverse employee needs.
Education
No Degree - Business
Broward College
Fort Lauderdale, FLSkills
- Vendor relations
- Technology proficiency
- Travel arrangements
- Contract negotiations
- Teamwork
- Customer service
- Attention to detail
- Multitasking Abilities
Certification
ARC Specialist
Timeline
Corporate Travel Manager
WorldWide Language Resources
06.2022 - Current
Travel Agent
AAA Carolinas
09.2018 - 06.2022
No Degree - Business
Broward College