Melissa Miller
Monroe
Summary
Dynamic and self-motivated professional with over 20 years of customer service experience in healthcare and restaurant hospitality industries. Proven track record of delivering exceptional service and building strong relationships with diverse clientele. Skilled in resolving customer issues, ensuring satisfaction, and exceeding expectations. Adept at multitasking in fast-paced environments with a positive attitude and keen attention to detail.
Overview
24
24
years of professional experience
Work History
Bartender
Pine Lake Country Club
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Complied with health and safety regulations through effective management of the workspace.
Server Bartender
T &B Concepts, Llc
02.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Supervisor
L Brands
06.2018 - 03.2019
- Assisted in implementing tasks to support the sales plan.
- Facilitated smooth on-boarding process for new team members.
- Designed plans to boost profit levels.
- Demonstrated expertise in product knowledge.
- Directed daily shift activities upon associates' arrival.
- Established a loyal customer base through effective engagement techniques.
- Helped achieve payroll targets by managing sales floor coverage.
Assistant General Manager
Destination Maternity
05.2017 - 06.2018
- Assisted GM in networking and recruiting top talent.
- Continued to refine personal sales and leadership techniques while aiding in team progression.
- Enhanced awareness of multi-brand product assortment among staff.
- Collaborated with GM to apply company tools, policies, and procedures effectively.
- Increased customer loyalty and traffic by providing outstanding client service.
- Communicated successes and opportunities with the General Manager.
- Communicate business opportunities, client feedback, and store needs to the General Manager
- Assisted General Manager in managing financial operations such as payroll, budgets, expenses, and inventory.
Server
Goff and Demello LLC
06.2015 - 05.2017
- Excelled in multitasking by handling several tables at once while maintaining high-quality service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Partnered with colleagues in high-demand periods for optimal efficiency.
UNIT SECRETARY AND PATIENT ACCESS SPECIALIST
NOVANT HEALTH MATTHEWS MEDICAL CENTER
01.2006 - 07.2015
- .Evaluates urgency of situations, determining suitable actions for resolution.
- Ensured functionality of office equipment for departmental tasks.
- Streamlined processes for maintaining digital healthcare data.
- Monitored clinical workflows and intervened as needed to expedite processes.
- Awareness of proper actions during emergency codes.
- Managed acquisition of prior approvals and authorizations during hospital stays.
- Liaised with admitting, registration, financial counseling and utilization review departments.
- Responsible for maintaining and properly handling incoming and outbound calls
- Collaborated effectively with medical staff.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
ED REGISTRAR BENEFITS VERIFICATION PRE-SERVICES w ADMISSION
CAROLINAS HEALTHCARE SYSTEM
01.2001 - 01.2006
- Ensured processing and accuracy of patient demographic information.
- Outperformed department's cash goals by 20%, maintaining excellent patient experience.
- Managed and ranked tasks efficiently amidst the high-pressure environment of the ED.
- Specialized in the registration processes and understanding of insurance
- Coordinated admissions from physician offices and the Emergency Department for optimal bed placement.
- Verified compliance of Medicare admissions with federal and state requirements.
Education
Associate’s Degree - General Studies
South Piedmont Community College
Monroe, NC06.2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Pine Lake Country Club
07.2022 - Current
Server Bartender
T &B Concepts, Llc
02.2019 - 07.2022
Store Supervisor
L Brands
06.2018 - 03.2019
Assistant General Manager
Destination Maternity
05.2017 - 06.2018
Server
Goff and Demello LLC
06.2015 - 05.2017
UNIT SECRETARY AND PATIENT ACCESS SPECIALIST
NOVANT HEALTH MATTHEWS MEDICAL CENTER
01.2006 - 07.2015
ED REGISTRAR BENEFITS VERIFICATION PRE-SERVICES w ADMISSION
CAROLINAS HEALTHCARE SYSTEM
01.2001 - 01.2006
Associate’s Degree - General Studies
South Piedmont Community College
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