Melissa Martinez
Charlotte
Summary
Experienced Patient Services and Patient Access professional with a strong background in healthcare administration, patient registration, insurance verification, appointment scheduling, and medical office support. Fluent in English and Spanish with proven ability to communicate effectively with patients, providers, and multidisciplinary teams in high-volume healthcare settings.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
Novant health dilworth peds
Charlotte
10.2024 - Current
- Greet and assist patients in a professional and compassionate manner during check-in and check-out
- Schedule, reschedule, and confirm patient appointments using electronic medical record (EMR) systems
- Verify insurance coverage, demographic information, and patient eligibility
- Collect co-pays, balances, and required patient documentation
- Answer high-volume inbound calls and respond to patient inquiries efficiently
- Coordinate referrals, authorizations, and communication between providers and patients
- Maintain patient confidentiality and comply with HIPAA regulations
- Assist providers and clinical staff with daily administrative operations
- Update and manage patient records accurately within Epic/EMR systems
- Provide bilingual English/Spanish communication support for patients and families
- Resolve patient concerns professionally while delivering excellent customer service
- Support front office workflow in a fast-paced healthcare environment
- Collaborate with multidisciplinary teams to ensure quality patient care and office efficiency
Patient Service Specialist
Atrium Healthcare
5801 Executive Center Drive
10.2021 - 07.2024
- Experienced Patient Access Specialist with a strong background in patient registration, insurance verification, scheduling, customer service, and healthcare administration in fast-paced clinical environments.
- Provided bilingual English/Spanish support to patients and families when needed
Medical Receptionist
Grace Medical Clinic
3040 Eastway Drive Charlotte NC 28205
04.2017 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Licensed Practica Nurse l - Practical Nursing
Central Piedmont Community College
Charlotte11-2027
Skills
- Bilingual: English & Spanish
- Patient Registration & Check-In/Check-Out
- Insurance Verification & Authorizations
- Appointment Scheduling
- Electronic Medical Records (EMR/Epic)
- Customer Service
- Medical Office Administration
- Patient Communication
- Multi-Line Phone Systems
- Data Entry & Documentation
- Referral Coordination
- Cash Handling & Copay Collection
Languages
Spanish
Full Professional
Timeline
Patient Services Coordinator
Novant health dilworth peds
10.2024 - Current
Patient Service Specialist
Atrium Healthcare
10.2021 - 07.2024
Medical Receptionist
Grace Medical Clinic
04.2017 - 10.2020
Licensed Practica Nurse l - Practical Nursing
Central Piedmont Community College