Melissa Martinez
Charlotte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual professional fluent in Spanish and English.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Atrium Healthcare
10.2021 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
Medical Receptionist
Grace Medical Clinic
04.2017 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Kaplan College
Charlotte, NCSkills
- Customer Service
- Fluent Spanish
- Fluent English
- Translation Services
- Language Proficiency Testing
- Attention to Detail
- Patient Education
- Verbal Communication
Timeline
Patient Service Specialist
Atrium Healthcare
10.2021 - Current
Medical Receptionist
Grace Medical Clinic
04.2017 - 10.2020
Kaplan College
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