Melissa Martinez
Charlotte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual professional fluent in Spanish and English.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Atrium Healthcare
5801 Executive Center Drive
10.2021 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
Medical Receptionist
Grace Medical Clinic
3040 Eastway Drive Charlotte NC 28205
04.2017 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Kaplan College
Charlotte, NCSkills
- Customer Service
- Fluent Spanish
- Fluent English
- Translation Services
- Language Proficiency Testing
- Attention to Detail
- Patient Education
- Verbal Communication
Timeline
Patient Service Specialist
Atrium Healthcare
10.2021 - Current
Medical Receptionist
Grace Medical Clinic
04.2017 - 10.2020
Kaplan College