Melissa Little

Travel Professional

• Stayed up to date on travel industry policies, restrictions, and guidelines that are in compliance with the FAA, DOT, and American Airlines.
• Delivers exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
• Create customized itineraries for passengers based on their preferences and budget constraints.
• Assisted in resolving customer complaints regarding travel arrangements.
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Workforce Analyst

• Handled all schedule-related requests, including sick time, shift swaps and overtime.
• Collaborated with senior and department leaders to develop and implement workforce plans.

Customer Service Representative

• Ensuring that all safety protocols, policies, and procedures are followed by myself and the team that are in compliance with rules set by the FAA, DOT, and American Airlines.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisting our guest with checking in, special request needs, and boarding procedures.
• Providing information about the aircraft, flight procedures, and safety measures
• Processed arrivals and departures of aircrafts, operated jet bridges for boarding and disembarking passengers.
• Coordinated ground crew operations with flight attendants and pilots during pre-flight preparation activities.

Trainer

• Developed and implemented new hire training plans for employees.
• Provided guidance on job-related issues to new hires during their first weeks with the organization.
• Mentored and coached newly hired employees in their roles and responsibilities.
• Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
• Maintained strong knowledge by participating in workshops, conferences, and online education classes.
• T0 Champion team member

• Ensuring that all safety protocols, policies, and procedures are followed by myself and the team that are in compliance with rules set by the FAA, DOT, and American Airlines.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisting our guest with checking in, special request needs, and boarding procedures.
• Providing information about the aircraft, flight procedures, and safety measures
• Processed arrivals and departures of aircrafts, operated jet bridges for boarding and disembarking passengers.
• Coordinated ground crew operations with flight attendants and pilots during pre-flight preparation activities.