MELISSA KLINGER
Gastonia
Summary
Healthcare Operations Leader with 17+ years of experience leading multi-state home health and high-acuity care programs. Proven track record in hospital-to-home transitions, program expansion, and turnaround performance across skilled and assistive care service lines. Expert in driving clinical outcomes, financial sustainability, regulatory compliance, and strategic partnerships while developing high-performing leadership teams and scalable care models.
Overview
12
12
years of professional experience
Work History
AREA DIRECTOR
BAYADA Home Health Care Skilled Nursing Practice
- 04.2023
- Provide executive oversight of the Home Intensive Care Unit (HICU) program across 4 states, supporting hospital-to-home transitions for nearly 80 high-acuity clients.
- Reduced hospital readmissions by 25%, sustained 97% client reliability, and achieved 100% nurse productivity.
- Oversaw complex adult and pediatric caseloads ensuring continuity of care, compliance, and quality outcomes.
- Led national expansion initiatives including state licensing, hospital partnerships, and payor collaboration.
- Partnered with hospitals and payors to secure Single Case Agreements and authorizations for medically complex patients.
- Supported new acquisitions through on-site integration, operational alignment, and leadership onboarding.
- Developed and managed annual budgets aligned with organizational goals.
- Implemented performance metrics and reporting improvements that increased efficiency and reduced operational costs.
- Served as turnaround leader for underperforming offices, improving both clinical and financial performance.
- Mentored and developed leadership teams with a focus on sustainability and succession planning.
- Recruited, hired, onboarded, and retained nurses and caregivers across multiple service lines.
- Recognized staff achievements including 4 Nurse Heroes of the Quarter and 1 National Hero of the Year.
- Operational & Clinical Leadership
- Growth, Strategy & Expansion
- Financial & Performance Management
- People & Culture
DIRECTOR
BAYADA Home Health Care
01.2011 - 06.2020
- Directed multi-site skilled and assistive care operations, driving strategic growth and operational excellence.
- Opened new markets and launched hospital contracts to expand high-acuity service delivery.
- Grew an Assistive Care primary office into a High-Acuity office, increasing revenue from $40K/week to over $90K/week in under one year.
- Led budgeting, recruiting, and engagement initiatives resulting in record office growth.
- Championed change management initiatives, including company-wide Wave rollouts.
CLIENT SERVICE MANAGER
BAYADA Home Health Care
01.2008 - 01.2011
- Managed daily operations for skilled and assistive care clients across adult and pediatric populations.
- Built clinician schedules balancing coverage needs, labor efficiency, and staff satisfaction.
- Served as primary point of contact for complex client situations, resolving concerns and supporting care plan adjustments.
Education
BACHELOR'S DEGREE BUSINESS ADMINISTRATION - HEALTH CARE MANAGEMENT
Winthrop University
Rock Hill, SC01-2008
Skills
- Strategic Partnership & Payor Collaboration
- Regulatory Compliance
- Multi-State Operations Leadership
- High-Acuity & Hospital-to-Home Programs
- Budgeting & Financial Performance Management
- Program Development & Market Expansion
- Regulatory Compliance & Licensing
- Turnaround & Change Management
- Leadership Development & Succession Planning
Timeline
DIRECTOR
BAYADA Home Health Care
01.2011 - 06.2020
CLIENT SERVICE MANAGER
BAYADA Home Health Care
01.2008 - 01.2011
AREA DIRECTOR
BAYADA Home Health Care Skilled Nursing Practice
- 04.2023
BACHELOR'S DEGREE BUSINESS ADMINISTRATION - HEALTH CARE MANAGEMENT
Winthrop University