Melissa Jones McCormick

• Established and operated a boutique with focus on women's apparel and accessories.
• Managed day-to-day business operations.
• Generated an average 20% increase in gross revenue over the past two years
• Built a 7 person team of social media and sales staff
• Invented marketing campaigns and monthly sales promotions to increase traffic
• Developed and implemented operational strategies to enhance business efficiency.
• Managed financial planning and budgeting activities to ensure sustainability.
• Oversaw staff training programs to improve customer service standards.
• Streamlined inventory management processes for optimal resource allocation.

• Responsible for implementing and maintaining high-quality, efficient, and financially accountable operations for 3 primary care, 14 specialties, and 2 urgent care clinics with 72 providers across three counties.
• Work in collaboration with executive management, medical directors, operations director, providers, practice managers, staff, and system-level departments to achieve quality and meet financial goals.
• Prepare annual budgets and maintain accountability for utilization of resources. Regularly report the financial status to the Operations Director and hospital leadership.
• Partner with practice managers and providers to educate and collaborate on the financial success of the clinic. Responsible for monitoring charges, billing, and collection functions as part of the revenue cycle process.
• Recruited, interviewed, hired, onboarded and made offers to MD's, DO's and APPs. Building strong relationships and trust with candidates, leading to open communication through out the recruiting and employment process.
• Implement cost reduction strategies to improve operating margins and effectively increase the company's annual net profit.
• Attend City planning meetings. Analyze and report the upcoming provider access needs for the county.
• Identify and lead marketing initiatives to promote awareness of physician practices and increase referrals within the region.
• Collaborate with architects on new facility builds to meet all administrative and clinical requirements.
• I complete staffing plans and budgets. Provide a list of equipment, supplies, and medications needed to successfully open new and relocated clinics.
• Served as project lead for operational projects in collaboration with the School of Medicine and UNC Hospitals, including negotiating professional service agreements.
• Work closely with the local hospital senior leadership team on care delivery models and outpatient service line growth.
• Negotiate and maintain vendor contracts.
• Streamlined administrative processes, enhancing operational efficiency across regional offices.
• Coordinated communication between healthcare teams to improve patient service delivery.
• Developed training programs for new staff, fostering knowledge retention and skill enhancement.

• Provide managerial and operational expertise for a new venture at REACH Health. I reported directly to the Chief Operations Officer, assisting him in accomplishing the operational goals of REACH to provide virtual neurological visits to rural communities.
• The development and operations of a 24-hour, seven-day-per-week telehealth physician services help desk. Interviewed, hired, and trained help desk staff to follow procedures to provide optimum outcomes.
• Establish and implement operations center policies and procedures to ensure appropriate physician response times, documentation, privacy, and patient care.
• Research and resolve customer application issues effectively and efficiently while enhancing customer relations.
• I developed customer service training tools and employee training culture throughout REACH.
• Assuring that RHI operates within HIPAA, Medicare, and applicable regulations
• Assuring that RHI operates within the Board approved operating and capital budgets.
• I created and maintained a physician call schedule and staff work schedule to meet the daily needs of 140 hospitals.
• Created documentation standards for REACH support cases and tracked these cases to each client to establish trends.
• Led cross-functional teams in implementing process improvements, reducing bottlenecks and enhancing service delivery.
• Developed and executed strategic initiatives to optimize resource allocation and operational effectiveness.

2011 to Present

UNC Physicians Network- Morrisville, NC

Regional Administrator III-Physician Services/Operations

• Managed the day-to-day administrative and clinical support teams of three 12 provider cardiology practices.
• Established a profitable, effective, and efficient practice to meet the needs of the patients, physicians, and staff
• Re-engineered the operations of three cardiology practices
• Worked within a strict operating budget
• Implemented efficient check-out and collection procedures
• Optimized clinic time by expanding clinical space to accommodate patient flow better.
• Re-designed the clinical space for the PHI lab and Coumadin clinic to increase billable services.
• Directly supervised all clinical and clerical employees, optimizing effectiveness and efficiency.
• Developed and maintained physician clinic and on-call schedules
• Recruited candidates , interviewed, credentialed and hired three Cardiologists to Piedmont Health
• Obtained and maintained physician credentialing with the state and DEA.
• Enforced and practiced company policies and procedures per the organization's policies and applicable laws
• Interviewed, hired, onboarded, and trained new personnel
• Completed all annual reviews, payroll, discipline, and career development plans
• Investigated and resolved all patient complaints
• Audited daily billing, balancing activities, and deposits
• Provided financial counseling for patients
• Created prescription refill protocol to provide a timely service
• Established goals and procedures to maintain the highest level of care and improve patient satisfaction scores
• Implemented self-check-in kiosks with a high patient approval rate and increased efficiency

• I was promoted to Practice Manager/Administer of multiple sites at Premier Medical Plaza. These sites included Cornerstone Internal Medicine- High Point, Cornerstone Internal Medicine at Premier, Piedmont Family and Sports Medicine Urgent Care, Wendover Urgent Care, and all administrative staff for the three-story medical office building and thirteen sites.
• Responsibilities included the following, but the daily office manager task continuously increased
• Providers increased from 5 to 22
• Staff increased from 22 to 61
• Provided Facility and Provider credentialing
• I launched a provider recruitment campaign to fill open positions.
• Developed recruitment information and distributed it to all MD programs in NC, SC, VA, GA, and FL. This resulted in filling two physician positions with qualified, productive physicians.
• Sourced viable qualified candidates and arranged travel, accommodations, and interviews, Led providers through the recruitment process from start to finish.
• Answered any pertinent questions and served as the point of contact for candidates.
• I worked with architects on the layout for the new office space at Premier to maximize efficiency and meet clinical requirements.
• Moved equipment and decorated 5500 sq. ft. office space under budget. Started up new practice for Piedmont Centre Family and Sports Medicine from scratch
• I Operationalized the new Wendover Urgent Care Site and Cornerstone Internal Medicine at Premier practice.
• First, to introduce centralized check-in/out for Premier Medical Plaza.
• I Implemented multiple provider access and the ability for staff to arrive and reschedule patients for any provider at any location.

• I served as a Senior Recruiter for healthcare providers, IT, and clinical trials.
• Responsible for full life cycle recruiting, including cold calling, candidate qualification, and closing.
• Obtained job orders through the cold call process as well as referrals.
• I interviewed all applicants face-to-face and accessed their skill levels. Established and maintained open communication with the hiring managers as well as the applicants to source the most qualified applicant
• Maintained my reputation as a qualified recruiter, not just a resume dumper
• Completed contracts and billing invoices
• Trained junior recruiters in full life cycle recruiting
• Was selected by the CEO to consult with the electronic medical records product development team on the needs and requirements for therapy departments documentation needs.
• Tested documentation tools to evaluate the ability to capture all required information and identify any need for changes

• Rehab Manager II 1991-1994
• Rehab Manager I 1989-1991
• Licensed Physical Therapy Assistant 198