Melissa Jones
Havelock
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Resourceful Sales Assistant known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, inventory control, and point-of-sale systems. Excel in communication, teamwork, and adaptability, enabling successful interactions with customers and team members to achieve sales targets.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Assistant
Southern Produce
Faison
01.2013 - 12.2015
- Assisted customers with product selection and inquiries about produce.
- Coordinated inventory management.
- Operated point-of-sale system for accurate transaction processing.
- Collaborated with colleagues to enhance product displays and promotions.
- Participated in training sessions on new products and sales techniques.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Organized logistics for the products to be delivered in varies states and markets.
- Kept the sales team up to date on what was available to sale from the packing warehouses.
- Assisted in creating displays to promote products.
- Fostered relationships with customers to expand customer base and retain business.
Server/Shift Leader
Broad Street Deli And Market
Dunn
04.2010 - 12.2012
- Supervised server team during busy shifts to ensure quality service.
- Trained new staff on menu items and customer service standards.
- Managed dining area for cleanliness and organization throughout shifts.
- Coordinated with kitchen staff to streamline order delivery process.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored food safety practices to comply with health regulations.
- Conducted inventory checks and assisted in ordering supplies as needed.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Trained and acclimated new servers to restaurant's culture and operations.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Maintained thorough knowledge of menu to describe dining options.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Directed and assisted in general dining room cleaning and sanitation.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Monitored inventory levels and ordered supplies as needed.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Performed cash register functions accurately and efficiently.
- Provided support to other team members when needed.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Dry Cleaner Cashier
wardrobe cleaners
Dunn
06.2006 - 07.2010
- Processed customer transactions efficiently at busy dry cleaning counter.
- Managed cash register and balanced daily financial reports accurately.
- Assisted customers with garment selection and care instructions effectively.
- Maintained cleanliness and organization of work area to ensure smooth operations.
- Handled customer inquiries and resolved service issues promptly and professionally.
- Collaborated with team members to streamline workflow during peak hours.
- Processed payments using cash registers and credit card machines.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Maintained records of customer accounts and transactions.
- Received orders from customers and ensured accuracy before entering into computer system.
- Responded promptly to customer inquiries about products or services offered by the business.
- Organized clothing racks to ensure neatness and orderliness of store.
- Provided excellent customer service by responding quickly to complaints or requests for assistance in a timely manner.
- Provided accurate change when necessary.
- Verified that all incoming garments were properly tagged with customer information prior to cleaning process.
- Assisted customers in selecting items based on their individual requirements.
- Kept work area organized at all times by disposing of trash appropriately and ensuring tools are stored properly when not in use.
- Greeted customers, determined their needs and directed them to the appropriate services.
- Inspected finished garments for any damage or stains prior to returning them to customers.
Education
Chapel Hill High School
Chapel Hill, NCSkills
- Customer service
- Inventory management
- Team building
- Conflict resolution
Information about who I am
For the past 10 years I have been a stay at home mom or a homemaker if you will and I can truly say all of the skills I acquired in the years of customer service have serviced me just as well being a mom.
I have two boys 16 & 8. My husband is in military soon to retire currently stationed at Cherry Point in Havelock, NC. My oldest son has recently acquired his license and my husband has also become more readily available and therefore has made me feel like I have resources in finding a job that I love while having plans in place for any emergencies that might occur during typical business hours.
Timeline
Sales Assistant
Southern Produce
01.2013 - 12.2015
Server/Shift Leader
Broad Street Deli And Market
04.2010 - 12.2012
Dry Cleaner Cashier
wardrobe cleaners
06.2006 - 07.2010
Chapel Hill High School