Melissa Johnson
Roxboro,NC
Summary
Experienced finance professional with expertise in credit collections and risk assessment. Skilled in analyzing financial data, managing accounts receivable, and implementing effective collection strategies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Credit & Collections Analyst
CBTS Technology Solutions LLC
Cincinnati, OH
02.2025 - 05.2026
- Analyzed credit data to assess risk and determine collection strategies.
- Developed and maintained strong relationships with clients to facilitate timely payments.
- Implemented process improvements that increased collection efficiency and reduced outstanding balances.
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction.
- Monitored accounts receivable aging reports to identify delinquent accounts for follow-up actions.
- Utilized ERP software to track collections progress and generate reporting insights for management review.
- Contributed to forecasting efforts by providing insights into trends within assigned portfolios, enabling better strategic planning across the organization.
- Expedited dispute resolutions by liaising between customers and internal departments, ensuring accurate information exchange leading to swift settlements.
- Collaborated with sales teams to address credit-related issues, promoting positive customer relations.
- Achieved high recovery rates by executing well-structured collection plans tailored to individual clients'' needs.
- Managed a portfolio of clients while ensuring compliance with established policies and procedures.
Collections Analyst
NetApp
Research Triangle Park, NC
07.2024 - 01.2025
- Collect overdue payments from customers
- Negotiate payment arrangements
- Provide customer service and respond to customer inquiries
- Establish contact with delinquent customers via phone, email or other forms of communication
- Record payments and other account related activities
- Working with Multiple teams to solve billing issues
Specialist Finance Services-Operations
Cisco Systems Capital Corporation
Research Triangle Park, NC
06.2017 - 04.2024
- Team Lead
- Managed all training for new programs with team members
- Monitoring customer accounts and detecting overpayments
- Collecting and analyzing data for a selected payment/debt history
- Reaching out to customers to discuss their debts
- Consulting and helping clients with billing and credit problems
- Managing payments and refund operations
- Developing measures encouraging timely payments
- Managing historical records of account statuses and collection operations
- Report on collection operations and customer account updates
- Prepare and email all invoices in a timely manner
- Portfolio based collections of delinquent leases for the Commercial & Enterprise Teams
- Report on top ten delinquent customers weekly
- Maintain client files and database
- Answer all client and employee inquiries regarding billing; resolve invoice discrepancies
- Track and manage billing requests
- Reconcile all client accounts
- Identify and recommend improvements to the company billing system
- Prepare reports as required
Collections Specialist
Merz North America
Raleigh, NC
12.2015 - 03.2017
- Monitoring customer accounts and detecting overdue payments
- Collecting and analyzing data for a selected payment/debt history
- Reaching out to customers to discuss their debts
- Consulting and helping clients with billing and credit problems
- Managing payments and refund operations
- Developing measures encouraging timely payments
- Reporting on collection operations and customer account updates
- Resolving billing disputes
- Reviewing customer contracts
- Managing account delinquencies
- High volume of customer calls for collections
- Cash Applications for Customers
- Assisting multiple teams in terms of credit and billing issues
Office Manager
Crowder Logging Company Inc
Oxford, NC
04.2014 - 01.2016
- Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
- Verify and post accounts receivable and accounts payable information; generate checks
- Assist with preparation of financial statements including but not limited to income statements, balance sheet, cash flow and management reports
- Reconcile bank and investment statements
- Reconcile and close books monthly
- Maintain budget spreadsheets for analysis of actual performance against budget
- Perform general ledger, accounts payable, accounts receivable, and payroll duties
- Perform daily banking procedures
- Data Entry
- Resolving Vender disputes
- Prepare 1099s and W2s
Account Manager/Billing Specialist
MedCall Rx
Oxford, NC
01.2009 - 09.2013
- Assume the responsibility of receiving and sorting incoming payments with attention to credibility
- Manage the status of accounts and balances and identify inconsistencies Issue and post bills, receipts and invoices
- Check the validity of debit accounts
- Update accounts receivable database with new accounts or missed payments
- Ensure all clients remain informed on their outstanding debts and deadlines
- Provide solutions to any problems of clients
- Write thorough reports on billing activity with clear and reliable data
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Bookkeeper
Empire Electric of Raleigh
Raleigh, NC
07.2006 - 12.2009
- Record day-to-day financial transactions and complete the posting process
- Verify that transactions are recorded in the correct daybook, supplier’s ledger, customer ledger and general ledger
- Bring the books to the trial balance stage
- Perform partial checks of the posting process
- Complete tax forms Enter data, maintain records, and create reports and financial statements
- Process accounts receivable/payable and handle payroll in a timely manner
Education
Associate degree - business administration
Piedmont Community College
Roxboro, NC05-2005
Skills
- Advanced knowledge of debt collection process and procedures
- Excellent leadership and communication skills
- Strong negotiation and problem-solving skills
- Proficient in Microsoft Office Suite, SAP, NetSuite, QuickBooks, Global Originations, Midas, OLFM, Business Objects, Doc Central, Workday, Coupa, Ariba, Taulia Portal, Redmine, ECM, GetPaid and customer service software
- Experienced with ADP Payroll processes
- Strong organizational and time-management skills
- Debt recovery strategies
- Cash flow management
Timeline
Credit & Collections Analyst
CBTS Technology Solutions LLC
02.2025 - 05.2026
Collections Analyst
NetApp
07.2024 - 01.2025
Specialist Finance Services-Operations
Cisco Systems Capital Corporation
06.2017 - 04.2024
Collections Specialist
Merz North America
12.2015 - 03.2017
Office Manager
Crowder Logging Company Inc
04.2014 - 01.2016
Account Manager/Billing Specialist
MedCall Rx
01.2009 - 09.2013
Bookkeeper
Empire Electric of Raleigh
07.2006 - 12.2009
Associate degree - business administration
Piedmont Community College