Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melissa Horne

Peachland

Summary

Dedicated professional with strong customer service expertise and exceptional organizational skills. Proficient in managing invoicing and billing processes efficiently. Demonstrated ability to enhance client satisfaction through attentive service and effective time management.

Overview

21
21
years of professional experience

Work History

Job Clerk

Town of Peachland
Peachland
10.2022 - Current
  • Maintained detailed financial records for town transactions, including accounts receivable and payable ledgers.
  • Processed payroll in compliance with state labor laws and collective bargaining agreements.
  • Managed official town records, encompassing ordinances, resolutions, contracts, deeds, and maps.
  • Prepared agendas for Town Board meetings and documented minutes during sessions.
  • Organized community events to enhance public engagement and participation.
  • Conducted research on municipal matters as requested by Town Board or staff members.
  • Provided exceptional customer service to ensure satisfaction and resolve inquiries.
  • Processed customer payments efficiently and accurately.

Secretary/Receptionist

Anson County Schools
Wadesboro
07.2012 - 10.2022
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Sent and distributed mail and parcels.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Participated in emergency response drills and maintained knowledge of safety procedures.

Assistant Night Dispatch Supervisor

Employbridge/ProDrivers
Arlington
10.2004 - 07.2012
  • Notified relevant personnel of schedule changes or delays promptly.
  • Maintained detailed records of dispatch activities, including load information and delivery locations.
  • Troubleshot transit issues, including navigation problems and mechanical failures.
  • Responded to customer inquiries regarding delivery status in a timely manner.
  • Coordinated with drivers to provide estimated arrival times at destinations.
  • Resolved customer complaints with professionalism and efficiency.
  • Monitored dispatch board, adjusting call priorities based on caller needs.
  • Relayed work orders and messages using telephones or two-way radios.

Education

High School Diploma -

Anson Senior High School
Wadesboro, NC
06-1993

Skills

  • Financial recordkeeping and bookkeeping
  • Agenda preparation and event planning
  • Customer service and support
  • Data entry and database management
  • Time management and prioritization
  • Inventory management and control
  • Mail processing and sorting
  • Cash handling and payment processing
  • Verbal and written communication skills
  • Document proofreading and editing
  • Scanning and copying documents
  • Telephone etiquette and customer interaction

Languages

English
Full Professional

References

References available upon request.

Timeline

Job Clerk

Town of Peachland
10.2022 - Current

Secretary/Receptionist

Anson County Schools
07.2012 - 10.2022

Assistant Night Dispatch Supervisor

Employbridge/ProDrivers
10.2004 - 07.2012

High School Diploma -

Anson Senior High School

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Melissa Horne