Melissa Greenwood
Newton
Summary
Enthusiastic receptionist with 6 years background in front desk and administrative settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Seeking a challenging position with a growing team where resourcefulness, critical thinking skills and a superior work ethic will be valuable.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Piedmont HealthCare
08.2023 - Current
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Medical Receptionist
Gill Aesthetic Institute (CVR Management)
12.2022 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used eCW and Dr Chrono for patient scheduling, check-in, and check-out
Patient Care Coordinator
Golden Bear Physical Therapy
11.2021 - 12.2022
- Acted as main point of contact for patients, therapists and clinic staff by closely reviewing medical charts and maintaining high levels of communication.
- Enhanced office efficiency by handling 50+ callers per day.
- Used Raintree scheduling system for 3 physical therapists based on clinician availability.
- Maintained confidentiality of patient data and condition to safeguard health information.
Receptionist
Bio Sport Physical Therapy
07.2020 - 09.2021
- Managed master calendar and scheduled appointments for 5 physical therapists based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Use WebPT and Weave to schedule new and follow-up appointments for patients.
Automated Logistics Specialist
United States Army
06.2012 - 05.2017
- Received all imported goods and checked product condition and count
- Maintained 100% accountability of all assigned equipment worth more than $1,000,000
- Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
Education
Biology
Modesto Junior College
Modesto, CASkills
- Customer and Client Relations
- Administrative Support
- Database Search and Data Entry Skills
- EHR Systems
- Microsoft Office
- Multiline Phone System
Timeline
Medical Receptionist
Piedmont HealthCare
08.2023 - Current
Medical Receptionist
Gill Aesthetic Institute (CVR Management)
12.2022 - 06.2023
Patient Care Coordinator
Golden Bear Physical Therapy
11.2021 - 12.2022
Receptionist
Bio Sport Physical Therapy
07.2020 - 09.2021
Automated Logistics Specialist
United States Army
06.2012 - 05.2017
Biology
Modesto Junior College
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