Melissa Goodman
Greensboro
Summary
Proactive professional with extensive experience in customer service and driving. Skilled in problem-solving and time management, successfully navigating complex routes while ensuring safety and satisfaction for all passengers.
Overview
36
36
years of professional experience
Work History
Driver
Uber
Greensboro
06.2025 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Managed time efficiently when making multiple stops along designated routes.
- Navigated city routes efficiently while ensuring passenger safety and comfort.
Customer Service Agent
Federal Express
Greensboro
05.1999 - 06.2025
- Assisted customers with shipping inquiries and service options.
- Resolved customer issues through effective communication and problem-solving skills.
- Answered incoming calls promptly and professionally within company standards.
Security Guard
Copstat Security
The Bronx
07.1998 - 05.1999
- Monitored premises to ensure safety and security of property.
FSM/SPBS Operator
Dominick V. Daniels Post Office
Kearny
06.1991 - 09.1998
- Operated sorting machines to process incoming and outgoing mail efficiently.
Order Processor
Newsweek
Mountain Lakes
06.1990 - 07.1991
- Processed customer orders accurately and efficiently in fast-paced environment.
- Coordinated order fulfillment with various departments to ensure timely delivery.
Education
High School Diploma -
East Orange High
East Orange, NJ06-1985
Skills
- Vehicle inspection
- Route planning
- Safe driving
- Time management
- Customer service
- Communication skills
Timeline
Driver
Uber
06.2025 - Current
Customer Service Agent
Federal Express
05.1999 - 06.2025
Security Guard
Copstat Security
07.1998 - 05.1999
FSM/SPBS Operator
Dominick V. Daniels Post Office
06.1991 - 09.1998
Order Processor
Newsweek
06.1990 - 07.1991
High School Diploma -
East Orange High