Melissa Baloch
Cary
Summary
Proven track record in financial reconciliation and client relationship management, demonstrated at GlaxoSmithKline Pharmaceuticals. Excelled in streamlining payment processes and enhancing compliance protocols. Skilled in both data entry and fostering strategic partnerships, achieving significant improvements in efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Accounting Clerk
W.L.A., Inc
Mount Airy
05.2023 - Current
- Handle accounts payable and receivable, including invoicing and payment processing.
- Prepare and issued customer invoices, monitored receivables, and managed collections process.
- Review accounts payable ledgers for accuracy and completeness prior to payment processing.
- Log check payments and ACH deposits.
- Perform monthly reconciliation of vendor and credit card statements.
- Formulated invoices through third-party bank systems.
Specialty Order Writer Adult Beverage
Whole Foods Market Inc
Cary
11.2021 - 04.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Performed quality assurance checks on all incoming shipments to verify accuracy of contents.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Coordinated with vendors on delivery dates and product availability status updates.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Generated purchase orders based on forecasted demand and current stock levels.
Bakery Team Member
Whole Foods Market Inc
Cary
08.2018 - 11.2021
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
- Labeled bakery items by inputting data into digital weighing machine.
- Kept accurate records of product yields, waste amounts, inventory levels.
- Followed health codes and safety regulations when handling food products.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
Owner
Greenleaf Cleaning Services
Cary
01.2008 - 08.2018
- Formed and sustained strategic relationships with clients.
- Maintained relationships with existing clients by providing superior customer service.
- Pioneered environmentally friendly approach in cleaning methodologies.
Travel and Expense Accounting Coordinator
GlaxoSmithKline Pharmaceuticals
Research Triangle Park
07.2002 - 04.2008
- Conducted analysis of corporate expense reports.
- Compiled monthly helpdesk reports for department director.
- Drafted comprehensive manual to streamline understanding of newly implemented expense reporting tool.
- Managed phone and email inquiries for corporate staff.
Education
Some College (No Degree) -
UNC Chapel Hill
Chapel Hill, NCSkills
- Accounts payable
- Accounts receivable
- Financial reconciliation
- Data entry
- Payment processing
- Compliance Audit Expertise
References
References available upon request.
Timeline
Accounting Clerk
W.L.A., Inc
05.2023 - Current
Specialty Order Writer Adult Beverage
Whole Foods Market Inc
11.2021 - 04.2023
Bakery Team Member
Whole Foods Market Inc
08.2018 - 11.2021
Owner
Greenleaf Cleaning Services
01.2008 - 08.2018
Travel and Expense Accounting Coordinator
GlaxoSmithKline Pharmaceuticals
07.2002 - 04.2008
Some College (No Degree) -
UNC Chapel Hill
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