Melissa L. Amey
King
Summary
A seasoned Epic Certified and Credentialed Trainer, adept at leading anesthesia and OpTime training. I excel in fostering team collaboration and executing projects with precision. My expertise in curriculum development, combined with strong decision-making and exemplary customer service skills, ensures successful EMR implementations. Achievements include 100% remote and on-site project completions and enhancing training processes for diverse learning needs.
Overview
19
19
years of professional experience
Work History
Epic Credentialed Trainer
University Hospitals Of Cleveland
05.2023 - Current
- Lead anesthesia training with high level expectations while having responsibility for monitoring OpTime training by 8 CTs.
- Lead and provided direction to both direct reports and other teams as required as part of assigned projects.
- Review teams’ training for curriculum followthrough and for adherence to institutional standards and guidelines.
- Develop improvement processes for trainers to ensure successful completion of a project.
Epic Credentialed Trainer
AdventHealth
11.2021 - 03.2023
- 100% remote project
- 100% remote Go-Live support for Wave 1
- On-site for future encounters conversion
- On-site for Go-live support Waves 2 and 3
- Utilized Zoom, Teams, Sharepoint and Powerpoint to train
- Edited and added to curriculum and powerpoint in preparation for end-user training
- Trained SLE and end-user classes of up to 13 for Epic implementation
- Trained AdventHealth new hire employees
- Acted as producer for online classroom
- Engaged end-users via Teams post class
Epic Credentialed Trainer
Trinity Health Mount Carmel
06.2021 - 11.2021
- Optime/anesthesia trainer
- Onsite training project
- Developed lesson plans, instructional materials and written practice tests for Optime and Anesthesia training courses.
- Trained all Optime classes including OR manager, Charge Poster, PAT, Day Surgery, Intra-Op, PACU.
- Trained Anesthesia and Perfusion classes, as well as personalization labs
- Participated in shadow charting, just-in-time training and Go-Live
Epic Credentialed Trainer
University Of Washington Medical System
08.2020 - 04.2021
- 100% remote project
- Utilized Zoom, Skype, Teams, Google Classroom and Sharepoint to train
- Edited and added to curriculum in preparation for training UW employees
- Trained full-time employee-trainers and super-user classes for all Peri-op areas and Anesthesia classes
- Provided on-line Epic training to current UW personnel for EMR implementation
- Led training sessions up to 15 end-users for all OpTime areas, including Pre-op, Post-op, Intra-op, PACU, Endo, PAT, charge-poster, OR manager, OR scheduler
- Led classroom up to 12 Anesthesia providers for all Anesthesia workflows
- Acted as Producer for on-line classrooms
- Engaged end users and answered questions from parking lot via email
Epic Credentialed Trainer
Virtua Hospital
03.2020 - 08.2020
- Hybrid implementation
- Utilized Zoom, Teams, and Sharepoint to provide initial training
- Provided direct Epic training to classrooms of up to 20 end-users and providers in all Peri-op areas and Anesthesia
- Educated new employees to transition to Epic
- Created Tip-sheets, EUPAs, and training materials for transition to Epic
Epic Credentialed Trainer
Northwestern Medicine
11.2019 - 03.2020
- Edited and added to curriculum in preparation for training NM employees
- Trained full-time employee-trainers and super-user classes for all Peri-op areas and Anesthesia classes
- Provided direct Epic training to current NM personnel for EMR implementation
- Led classrooms up to 25 end-users for all OpTime areas, including Pre-op, Post-op, Intra-op, PACU, Endo, PAT, charge-poster, OR manager, OR scheduler
- Led classroom up to 12 Anesthesia providers for all Anesthesia workflows
- Engaged end users and answered questions from parking lot via email
Epic Credentialed Trainer
San Francisco Department Of Public Health
04.2019 - 10.2019
- Edited and added to curriculum in preparation for training SFDPH employees
- Created tip-sheets to be posted on Learning Home Dashboards of peri-op nurses
- Provided direct Epic training to current and new SFDPH personnel for EMR implementation and to meet on-going training needs
- Led classrooms up to 25 end-users for all OpTime areas, including Pre-op, Post-op, Intra-op, PACU, Endo, PAT, charge-poster, OR manager, OR scheduler and Anesthesia
- Manipulated training materials and classes for learners of various languages
- Participated in shadow-charting for all peri-op areas
- Go-live support for SFDPH 2019 Epic implementation
- Educated new hires to use Epic as their new EMR
Epic Credentialed Trainer
New York City Health And Hospitals
01.2019 - 04.2019
- Prepared lessons with educational techniques for learners of various languages
- Led Super-User classes of 15 students for 32 total hours of training in Pre-op, Intra-op, Post-op and Resource Manager
- Supported 10 seat provider sessions for anesthesia inpatient and outpatient workflows
- Trained end-user classes of up to 25 in all Peri-op areas
- Educated new hires for transition to Epic
- Prepared lessons with educational techniques for learners of various languages
- Educated learners of SOGI field of navigator
- Participated in anesthesia shadow-charting
- Go-live support for NYCHHC Bellvue and Harlem hospitals
Epic Credentialed Trainer
Barnes-Jewish Health Care Systems
03.2018 - 06.2018
- Provided direct Epic training to classrooms of up to 20 end-users and providers in all Peri-op areas and Anesthesia
- Educated new employees to transition to Epic
- Go-Live support for BJC HealthCare System, which included 15 hospitals and 1 rehabilitation facility
Epic Credentialed Trainer
Northwestern Medicine - Central region
01.2018 - 03.2018
- Provided direct Epic training to current and new Northwestern personnel, for Epic EMR implementation and to meet on-going training needs.
- Led classrooms up to 20 end-users for all Optime modules, including Pre-op, Intra-op, PACU, GI, PAT, billing, scheduling and support staff.
- Led SuperUser training sessions for all Peri-op areas.
- Led 10 seat provider sessions for Anesthesia inpatient and outpatient workflows.
- Developed tipsheets as requested by training teams.Participated in shadow charting.
- Go-Live support for Northwestern Hospital system Central region implementation which consisted of 4 hospitals and one Universal Care Center.
Epic Credentialed Trainer
Northwestern Medicine- West Region
10.2017 - 01.2018
- Provided direct Epic training to current and new Northwestern personnel, for Epic EMR implementation and to meet on-going training needs.
- Led classrooms up to 20 end-users for all Optime modules, including Pre-op, Post-op, PACU, Intra-op, GI, PAT, billing, scheduling and support staff.
- Led SuperUser training sessions for all Peri-op areas.
- Led 10 seat provider sessions for Anesthesia inpatient and outpatient workflows.
- Developed tipsheets as requested by training teams.
- Participated in shadow charting.
- Go-Live support for Northwestern Hospital system West region update which consisted of 4 hospitals and 1 ambulatory clinic.
Elementary School teacher
Burlington Township School District
09.2005 - 06.2011
- Adapted teaching methods and materials to meet students' varying needs and interests
- Set up lesson materials, bulletin board displays and demonstrations
- Encouraged interactive learning by incorporating educational software and the Internet
- Observed and evaluated students' performance, behavior, social development and physical health
- Met regularly with parents and guardians to discuss children's progress
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines
- Encouraged students with special academic interests to fully pursue those subjects
- Created an enjoyable and interesting learning environment for 25 students each year
- Worked with other teachers and administrators to evaluate and revise elementary school programs
- Pursued professional development continually by attending educational conferences and teacher training workshops
- Fostered team collaboration between students through group projects
- Completed training courses to keep up-to-date with new teaching methods and developments in the field
- Assessed students' reading levels using DIBELS Next and Leveled Reading Passages
- Cooperated with parents to support students' learning and healthy development in school and at home
- Boosted cultural awareness by incorporating children’s literature from cultures around the world
Education
Bachelor of Science - Elementary Education
The College of New Jersey
Ewing, NJSkills
- Certified OpTime/Anesthesia Principle Trainer
- Credentialed in Epic OpTime and Anesthesia
- New Jersey Teaching Certificate with Elementary Education endorsement
- Demonstrate strong critical thinking and analytical reasoning skills
- Ability to work on multiple priorities effectively
- Prioritize conflicting demands
- Collaboratively work in a team environment
- Communicate effectively in the service of users and colleagues
- Ability to delegate tasks
- Ability influence others and garner buy in
- Build effective teams to execute projects
- Strong decision-making skills
- Writes and communicates clearly and concisely
- Possesses sound documentation skills
- Maintain confidentiality
- Exemplary customer service skills
- Establish and meet work schedules within limited time frames and under tight deadlines
- Willingness to work off hours as needed in support of changes to the computing environment
- Proven success on meeting project deadlines and timelines
- Participates in the specification, design, implementation, and management of multiple projects
- Strong ability to understand complex business processes
Timeline
Epic Credentialed Trainer
University Hospitals Of Cleveland
05.2023 - Current
Epic Credentialed Trainer
AdventHealth
11.2021 - 03.2023
Epic Credentialed Trainer
Trinity Health Mount Carmel
06.2021 - 11.2021
Epic Credentialed Trainer
University Of Washington Medical System
08.2020 - 04.2021
Epic Credentialed Trainer
Virtua Hospital
03.2020 - 08.2020
Epic Credentialed Trainer
Northwestern Medicine
11.2019 - 03.2020
Epic Credentialed Trainer
San Francisco Department Of Public Health
04.2019 - 10.2019
Epic Credentialed Trainer
New York City Health And Hospitals
01.2019 - 04.2019
Epic Credentialed Trainer
Barnes-Jewish Health Care Systems
03.2018 - 06.2018
Epic Credentialed Trainer
Northwestern Medicine - Central region
01.2018 - 03.2018
Epic Credentialed Trainer
Northwestern Medicine- West Region
10.2017 - 01.2018
Elementary School teacher
Burlington Township School District
09.2005 - 06.2011
Bachelor of Science - Elementary Education
The College of New Jersey
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