Melissa Adkins
Ramseur
Summary
Proactive office support specialist with extensive experience in managing multiple tasks efficiently. Known for effective time management, strong communication abilities, and a commitment to maintaining a welcoming atmosphere for clients and patients.
Overview
12
12
years of professional experience
Work History
Receptionist
Randolph Heath Orthopedics and Sports Medicine
11.2024 - Current
- Welcomed and assisted patients, ensuring a positive and inviting atmosphere.
- Coordinated and optimized appointment scheduling, ensuring seamless clinic workflow.
- Streamlined call handling procedures to enhance accuracy in routing inquiries to appropriate personnel.
- Oversaw the accurate and confidential documentation of patient information to support quality care.
- Conducted thorough reviews of insurance documentation and confirmed service eligibility for clients.
- Facilitated interactions between medical staff and patients to cultivate a supportive environment for health-related discussions.
- Coordinated and managed administrative functions, ensuring efficient office organization and workflow.
- Achieved seamless client interactions by efficiently confirming appointments. Enhanced client data integrity through meticulous record updates. Optimized client communication processes, resulting in improved client engagement.
- Regularly organized and sanitized reception space to foster positive first impressions for incoming visitors.
- Investigated and resolved customer complaints, ensuring prompt and effective solutions.
- Oversaw cash handling operations and meticulously recorded sales and payment activities to support financial accountability.
- Facilitated communication with callers by addressing their inquiries and ensuring clarity of information provided.
- Balanced competing priorities effectively, demonstrating strong organizational abilities in a fast-paced environment.
- Executed handling of sensitive information with a focus on maintaining confidentiality and trust within the organization.
- Executed document handling processes, including copying, faxing, and filing, to support company employees effectively.
- Analyzed and adjusted employee and customer schedules to achieve maximum load capacity during appointment scheduling.
Preschool Teacher
Our Children's House
08.2023 - 11.2024
- Developed and implemented engaging lesson plans that promote social, emotional, and cognitive growth.
- Fostered a safe and inclusive classroom environment encouraging positive behavior and peer interaction.
- Collaborated with parents to communicate children's progress and address developmental concerns.
- Utilized age-appropriate materials and resources to enhance learning experiences for diverse learners.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Implemented innovative teaching methods to engage students, making learning more interactive and fun.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Monitored classroom to verify safe and secure environment.
Veterinary Technician
Animal Hospital of Mebane; Triangle Veterinary Referral Hosptial
01.2019 - 08.2023
- Administered vaccinations and medications under veterinary supervision, ensuring animal safety and compliance with protocols.
- Performed diagnostic tests including blood work and X-rays, facilitating accurate assessments of patient health.
- Assisted in surgical procedures by preparing instruments and monitoring anesthesia, contributing to efficient operations.
- Educated pet owners on post-operative care and preventive health measures, enhancing client satisfaction and animal well-being.
- Mentored junior technicians on best practices for patient handling and care techniques, fostering a collaborative team environment.
- Collaborated with veterinarians in formulating treatment plans based on clinical findings, driving improvements in patient outcomes.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Restrained animals to protect veterinarians from potential harm.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Performed fecal examinations, urinalysis and bloodwork.
Assistant Customer Service Manager
Foodlion
06.2016 - 01.2019
- Managed daily operations to ensure exceptional customer service standards.
- Trained and mentored new staff on customer engagement techniques.
- Streamlined communication between departments to enhance service efficiency.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Accounted for all cash in the store and properly trained office staff on accounting protocols.
- Developed training materials for team members on product knowledge and policies.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Office Clerk
Foodlion
12.2015 - 06.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily office activities to enhance workflow efficiency and team collaboration.
- Accounted for all cash in the store and balanced POS tills
- Oversaw all front end employee breaks/lunches
Cashier
Foodlion
07.2014 - 12.2015
- Processed customer transactions efficiently and accurately at checkout stations.
- Assisted customers in locating products and resolving inquiries promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and company policies.
- Monitored cash register operations to ensure compliance with financial protocols.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - Early Childhood Education
Alamance Community College
Graham, NC12-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Administrative support
- Clerical support
- Professional demeanor
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Diagnostic imaging
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Client education
- Thoracic and abdominal radiograph
Timeline
Receptionist
Randolph Heath Orthopedics and Sports Medicine
11.2024 - Current
Preschool Teacher
Our Children's House
08.2023 - 11.2024
Veterinary Technician
Animal Hospital of Mebane; Triangle Veterinary Referral Hosptial
01.2019 - 08.2023
Assistant Customer Service Manager
Foodlion
06.2016 - 01.2019
Office Clerk
Foodlion
12.2015 - 06.2016
Cashier
Foodlion
07.2014 - 12.2015
Certificate - Early Childhood Education
Alamance Community College