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Accomplished Patient Account Resolution Specialist with a proven track record at Apria Healthcare, adept in claims processing and fostering client relationships. Excelled in reducing claim denials through meticulous insurance verification and enhanced team performance by mentoring colleagues. Skilled in navigating multiple computer applications, demonstrating a goal-oriented mindset and a commitment to customer satisfaction and teamwork.

 With 14+ years in medical billing and insurance processes. Expertise in Insurance Billing, Claims Processing, and ICD Coding. Proven track record in resolving complex billing issues and ensuring compliance with federal and state regulations. Strong customer service skills, adept at handling patient inquiries and complaints. Concrete and hands-on approach ensures accurate billing and documentation. Predictable and consistent, delivering reliable results in high-pressure environments.  History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account resolution techniques. 

Accomplished Patient Account Resolution Specialist at Owens and Minor, adept in claims management and building client rapport. Enhanced client satisfaction by resolving billing disputes and increasing sales revenue by implementing effective strategies. Proven track record in delivering exceptional customer service and fostering long-lasting relationships through empathy and professionalism. Results-driven with strong documentation skills.

Goal-oriented and results driven professional with expertise in client relationship building and claims processing in various software like Epic and Building Bridge. Proven ability to resolve conflicts and mentor new hires, contributing to enhanced team performance working remotely. Seeking an opportunity to enhance in Health Information Tech and further my Medical Coding skillset.

Melinda Wolfe

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Patient Account Resolution Specialist

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Patient Account Resolution Specialist

High School Diploma -

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